LEADER 05457nam 2200613 a 450 001 9910962501403321 005 20251117115939.0 010 $a1-4175-2494-4 035 $a(CKB)1000000000002854 035 $a(OCoLC)228064196 035 $a(CaPaEBR)ebrary10058904 035 $a(SSID)ssj0000152785 035 $a(PQKBManifestationID)11136974 035 $a(PQKBTitleCode)TC0000152785 035 $a(PQKBWorkID)10391668 035 $a(PQKB)11409640 035 $a(MiAaPQ)EBC3116986 035 $a(Au-PeEL)EBL3116986 035 $a(CaPaEBR)ebr10058904 035 $a(OCoLC)922967146 035 $a(BIP)536630 035 $a(EXLCZ)991000000000002854 100 $a19931005d1993 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aFacilitation skills for team leaders /$fDonald Hackett and Charles L. Martin 210 $aMenlo Park, Calif. $cCrisp Publications$dc1993 215 $a1 online resource (102 p.) 225 1 $aA Fifty-Minute series book 300 $aBibliographic Level Mode of Issuance: Monograph 311 08$a1-56052-199-6 327 $aTITLE -- COPYRIGHT -- ABOUT THE AUTHORS -- INTRODUCTION -- CONTENTS -- PART I Understanding Facilitation -- BACKGROUND: THE TRANSFORMATION OF U.S. INDUSTRY -- Quality Improvement Process -- WHY FACILITATION? -- Two Key Definitions -- LEADERSHIP AND FACILITATION -- WHAT FACILITATORS DO -- Formal Facilitators -- DESIRABLE FACILITATING BEHAVIORS CHECKLIST -- PUTTING YOUR FACILITATION SKILLS IN ACTION -- AUTHORS' RECOMMENDED ALTERNATIVE -- HOW FACILITATION DIFFERS FROM TRAINING AND PRESENTING -- QUIZ: TRAINING, PRESENTING OR FACILITATING -- THE FACILITATOR: MANAGING STRUCTURE, NOT CONTENT -- Structure Versus Content -- QUIZ: CONTENT OR STRUCTURE? -- PART II Team Involvement, Decision Making, and Dynamics -- ENCOURAGING PARTICIPATION -- SKILL #1. HOW TO ASK QUESTIONS -- RULES FOR ASKING NONTHREATENING QUESTIONS -- TYPES OF QUESTIONS TO ASK -- 1. Open-Ended Questions -- 2. Greater Response Questions -- 3. Redirection Questions -- 4. Feedback and Clarification Questions -- 5. Close-Ended Questions -- PUTTING QUESTIONS TOGETHER -- Chain-of-Questions Technique -- QUIZ: THE MATCH GAME! -- BODY LANGUAGE AND FACILITATION -- EXERICISE: INTERPRETING BODY LANGUAGE -- AUTHORS' SUGGESTED RESPONSES -- SKILL #2 RECORD THE TEAM'S EFFORT -- The Role of the Recorder -- HOW TO USE THE FLIP CHART -- Posture -- Recording -- Common Questions Asked By A Recorder -- Displaying and Storing Recorded Sheets -- MAKING DECISIONS -- The Six Steps of the Team Problem-Solving Process -- SIX-STEP PROBLEM-SOLVING PROCESS -- STEP ONE: Establish Team Charter and Governance -- STEP TWO: Clarify Team Objectives -- STEP THREE: Identify Major Causes -- STEP FOUR: Identify Potential Solutions -- STEP FIVE: Plan and Implement Corrective Action -- STEP SIX: Evaluate and Adjust -- GETTING GROUP AGREEMENT -- What Is Consensus? -- HOW DO FACILITATORS GET CONSENSUS?. 327 $aWHAT IF THE GROUP GETS STUCK? -- Voting to Sort as an Alternative to Consensus -- Multivoting -- Nominal Group Voting -- THE IMPORTANCE OF PREPARATION -- Meeting Notification and Agenda -- Sample Meeting Notification and Agenda -- RUNNING AN EFFECTIVE TEAM MEETING -- MANAGING THE MEETING'S PHYSICAL ENVIRONMENT -- Team Meeting Checklist -- TEAM LIFE CYCLES -- STAGE 1: FORMING -- STAGE 2: STORMING -- STAGE 3: NORMING -- STAGE 2: PERFORMING -- Team Development Exercise -- HANDLING DIFFICULT TEAM MEMBERS -- WHEN to Handle a Difficult Team Member -- HOW to Handle a Troublesome Team Member -- QUIZ: THE MATCH GAME -- WHAT IF THE GROUP STILL GETS STUCK? -- Other Resources -- PART III Facilitation Tools -- ESSENTIAL TOOLS -- Process Flowcharts -- Flowchart Symbols -- How to Construct a Flowchart -- STEP 1: Developing Major Steps -- STEP 2. List Substeps for Each Major Step -- STEP 3: Identify Flowchart Symbols and Complete the Flowchart -- After Flowcharting: Identifying Process Improvement Options -- Flowchart of Telephone-Registration Process -- CUSTOMER CONSIDERATIONS -- UNSCRAMBLING THE MESS: A FLOWCHARTING EXERCISE -- FACILITATING BRAINSTORMING -- Brainstorm Guidelines -- WORKSHEET: WORKER INJURY CAUSES -- Facilitator Closure On Brainstorming -- CAUSE-AND-EFFECT DIAGRAMS -- STEP ONE: Construct Effect -- STEP TWO: Add Subgroups -- STEP THREE: Add Potential Causes -- Completed Fishbone Diagram -- PARETO DIAGRAMS -- Constructing a Pareto Diagram -- Pareto Diagram of Factory Floor Injury Data -- PARETO EXERCISE -- Pareto Diagram of Sample Absentee Data -- CONCLUSION -- PART IV Crossword Facilitation -- EXERCISE: TEST YOUR MEMORY -- CROSSWORD CLUES -- Example of Fast-Food Flowchart -- CROSSWORD PUZZLE SOLUTION. 330 $aBring out the collaborative voices of your team members. Get started with this simple six-step plan. 410 0$aFifty-Minute series. 606 $aTeams in the workplace 606 $aCommunication in management 606 $aGroup facilitation 615 0$aTeams in the workplace. 615 0$aCommunication in management. 615 0$aGroup facilitation. 676 $a658.4/036 700 $aHackett$b Donald W.$f1945-$01869058 701 $aMartin$b Charles L$0768689 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910962501403321 996 $aFacilitation skills for team leaders$94477235 997 $aUNINA LEADER 03015nam 2200505 a 450 001 9910974401203321 005 20260127195359.0 010 $a0-19-988689-X 010 $a1-908493-23-2 010 $a1-283-11324-4 010 $a9786613113245 010 $a0-19-804394-5 035 $a(CKB)2670000000083755 035 $a(EBL)694066 035 $a(OCoLC)726735450 035 $a(FINmELB)ELB164987 035 $a(MiAaPQ)EBC694066 035 $a(MiAaPQ)EBC836832 035 $a(EXLCZ)992670000000083755 100 $a20070328d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe Basque country $ea cultural history /$fPaddy Woodworth 210 $aOxford ;$aNew York $cOxford University Press$d2008 215 $a1 online resource (xxviii, 290 pages) $cillustrations, maps 225 1 $aLandscapes of the imagination 311 08$a1-904955-31-2 311 08$a0-19-532800-0 320 $aIncludes bibliographical references and indexes. 327 $aLand of stone, iron, glass : land of the Basques -- Wherixe are we, exactly?, and what will we call this place? -- A short version of a long history : from the Stone Age to the Civil War -- Bai, bai, Urdaibai : cave paintings, painted trees, tree of Gernika-- The fronton at the heart of life : the power and beauty of pelota -- Cinco villas : Pio Baroja, flying Mari, sword dances, and sorcery -- Gastronomy : some answers to the most urgent Basque question -- Wow, Bilbao! : the transformation of a tough city -- From the music of labour, to music as a labour of love -- Obaba in Asteasu : the Basque village as a literary universe -- Serious fun : fiestas in Laguardia -- Don't mention the war : the dark side of Basque and Spanish politics -- Bay of Biscay : whales, Belle Epoque, decapitated geese, sexual politics -- Navaree, heartland or hinterland? -- Mountain high : pleasure and penitence and pagan gods -- Iparralde : the Basques on the other side of the mountains. 330 $aThe Basque Country is a land of fascinating paradoxes and enigmas. Home to one of Europe's oldest peoples and most mysterious languages, with a living folklore rich in archaic rituals and dances, it also boasts a dynamic modern energy, with the reinvention of Bilbao creating a model for the twenty-first-century city. In The Basque Country, Paddy Woodworth takes us on a sweeping tour of this enchanting land. We discover a small territory which abounds in big contrasts, ranging from moist green valleys to semi-desert badlands, from snowy sierras to sandy beaches, from harsh industrial landscapes 410 0$aLandscapes of the imagination. 607 $aPai?s Vasco (Spain) 676 $a946/.6 700 $aWoodworth$b Paddy$f1951-$01851890 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910974401203321 996 $aThe Basque country$94446311 997 $aUNINA