LEADER 01325nam 2200361 a 450 001 9910693187203321 005 20041206152210.0 035 $a(CKB)5470000002359639 035 $a(OCoLC)57175438 035 9 $aocm57175438 035 $a(OCoLC)995470000002359639 035 $a(EXLCZ)995470000002359639 100 $a20041206d2004 ua 0 101 0 $aeng 135 $aurmn|||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aU.S. Commission on Civil Rights$b[electronic resource] $emanagement could benefit from improved strategic planning and increased oversight : report to congressional committees 210 1$a[Washington, D.C.] :$cU.S. Government Accountability Office,$d[2004] 300 $aTitle from title screen (viewed on Dec. 2, 2004). 300 $a"October 2004." 300 $aPaper version available from: U.S. Government Accountability Office, 441 G St., NW, Rm. LM, Washington, D.C. 20548. 300 $a"GAO-05-77." 320 $aIncludes bibliographical references. 517 $aU.S. Commission on Civil Rights 712 02$aUnited States Commission on Civil Rights. 801 0$bGPO 801 1$bGPO 906 $aBOOK 912 $a9910693187203321 996 $aU.S. Commission on Civil Rights$93145496 997 $aUNINA LEADER 05364nam 2200721Ia 450 001 9910971769903321 005 20200520144314.0 010 $a9786611134945 010 $a9781281134943 010 $a1281134945 010 $a9780470226193 010 $a0470226196 035 $a(CKB)1000000000414536 035 $a(EBL)331402 035 $a(OCoLC)608623781 035 $a(SSID)ssj0000226872 035 $a(PQKBManifestationID)11198500 035 $a(PQKBTitleCode)TC0000226872 035 $a(PQKBWorkID)10258199 035 $a(PQKB)10078894 035 $a(MiAaPQ)EBC331402 035 $a(Au-PeEL)EBL331402 035 $a(CaPaEBR)ebr10296074 035 $a(CaONFJC)MIL113494 035 $a(OCoLC)162507374 035 $a(FINmELB)ELB177500 035 $a(Perlego)2785235 035 $a(EXLCZ)991000000000414536 100 $a20090313d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe price is wrong $eunderstanding what makes a price seem fair and the true cost of unfair pricing /$fSarah Maxwell 205 $a1st ed. 210 $aHoboken, N.J. $cJohn Wiley & Sons$dc2008 215 $a1 online resource (258 p.) 300 $aDescription based upon print version of record. 311 08$a9780470139097 311 08$a0470139099 320 $aIncludes bibliographical references (p. 213-231) and index. 327 $aThe Price Is Wrong; Contents; Foreword; Acknowledgments; About the Author; PART I: BACKGROUND; Chapter 1: Introduction ""Play fair or I quit""; A Fair Price; The Social Norms; An Emotional Response; In Sum . . .; Chapter 2: History ""A 'just' rice is not God-given!""; Influence of Aristotle; A "Just" Price; Since the Scholastics; In Sum . . .; PART II: MODEL; Chapter 3: Model ""Now I'm not just annoyed, I'm furious""; Personal Fairness; Social Fairness; Trust and Power; In Sum . . .; Chapter 4: Norms ""That's wrong,and we all know it!""; Descriptive versus Prescriptive Norms; Utility of Norms 327 $aSelfish versus SocialEmergence of Norms; In Sum . . .; Chapter 5: Emotions ""You're not being fair and I hate you!""; Sequence of Emotional Responses; Separating Emotional Responses; Function of Emotional Responses; In Sum . . .; Chapter 6: Expectations ""That price is a rip-off!""; Expectations of Pricing Practices; Expectations of Prices; Reference Prices; In Sum . . .; Chapter 7: Outcomes ""You should get what you pay for!""; Norm of Equity; Norm of Equality; Special Norms for Need; Colliding Norms; In Sum . . .; Chapter 8: Attributions ""The seller is to blame!"" 327 $aResponsibility and PermanenceControl; Attributional Biases; In Sum . . .; Chapter 9: Process ""Ya gotta play by the rules!""; Norm of Voice or Choice; Norm of Transparency; Norm of Impartiality; In Sum . . .; Chapter 10: Punishment ""Revenge is sweet!; Norm of Reciprocity; Effort to Punish; Evidence from Dictator Games; Punishment Is Proportional; In Sum . . .; Chapter 11: Power ""Beware a customer wronged!""; Power to the Seller; Power to the Consumer; Constraints on Power; In Sum . . .; Chapter 12: Trust ""Fair price? I oubt it!""; Levels of Trust; Motivations; Trust and Power; In Sum . . . 327 $aPART III: APPLICATIONSChapter 13: Modifications ""Sorry! The rules have changed""; Trend to Market Solutions; Social Trends; Countertrends; In Sum . . .; Chapter 14: TIPPING ""Just don't stiff the waiter!""; Evolution of Tipping; Reasons for Tipping; Customer Attitude Toward Tipping; In Sum . . .; Chapter 15: Discrimination ""It's unfair to charge me more than others!""; Descriptive Norms of Personal Fairness; Distributive Norms of Social Fairness; Procedural Norms of Social Fairness; In Sum . . .; Chapter 16: Negotiations ""Split the difference. That's fair"" 327 $aPersonal Fairness of NegotiationsSocial Fairness of Negotiated Outcomes; Social Fairness of the Negotiation Process; Trust and Power in Negotiations; In Sum . . .; Chapter 17: Taxes ""Paying taxes is as American as disliking taxes""; Personal Fairness of Taxes; Distributive Fairness of Taxes; Procedural Fairness of Taxes; Power, Trust, and Taxes; In Sum . . .; Chapter 18: Culture ""But I never ordered any bread!""; Personal Fairness across Cultures; Fair Outcomes across Cultures; Fair Process across Cultures; Reaction to Unfair Pricing across Cultures; Other Effects of Culture; In Sum . . . 327 $aChapter 19: Practices ""So how is a company supposed to price fairly?"" 330 $aFair pricing is an issue that affects us all, whether we?re consumers or merchants. Throughout her career, Sarah Maxwell has seen how pricing practices?across a variety of different areas, from mobile phones and airline tickets to prescription drugs and gasoline?impact our everyday lives. Now, with The Price Is Wrong, Maxwell shares her deepest insights on this issue and examines both the psychological and sociological basis of fair pricing. 606 $aPrices 606 $aPricing 615 0$aPrices. 615 0$aPricing. 676 $a338.4/3 676 $a338.52 700 $aMaxwell$b Sarah$f1938-$0879146 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910971769903321 996 $aThe price is wrong$94355823 997 $aUNINA