LEADER 01033nam--2200349---450- 001 990002126140203316 005 20090219120024.0 035 $a000212614 035 $aUSA01000212614 035 $a(ALEPH)000212614USA01 035 $a000212614 100 $a20041029d1971----km-y0itay0103----ba 101 0 $aeng 102 $aGB 105 $a||||||||001yy 200 1 $aResources for Britain's future$ea series from the Geographical Magazine$fedited for Penguin Books by Michael Chisholm 210 $aHarmondsworth$cPenguin Books$d1971 215 $a186 p.$d20 cm 410 0$12001 454 1$12001 461 1$1001-------$12001 676 $a333 700 1$aCHISHOLM,$bMichael$0437383 801 0$aIT$bsalbc$gISBD 912 $a990002126140203316 951 $a333 CHI 1 (IEP IV 38)$b27858 E.C.$cIEP IV$d00198312 959 $aBK 969 $aECO 979 $aSIAV6$b10$c20041029$lUSA01$h1654 979 $aRSIAV2$b90$c20090219$lUSA01$h1200 996 $aResources for Britain's future$91035970 997 $aUNISA LEADER 01039nam a2200253 i 4500 001 991002495169707536 008 070529s2007 ne b 000 0 eng 020 $a9789004155947 035 $ab13535997-39ule_inst 040 $aDip.to Filologia Class. e Scienze Filosofiche$bita 041 0 $aeng 100 1 $aKortekaas, Georgius A. A.$0156256 245 10$aCommentary on the 'Historia Apollonii Regis Tyri' /$cby G. A. A. Kortekaas 260 $aLeiden ;$aBoston :$bBrill,$c2007 300 $aXVI, 935 p. ;$c25 cm 440 0$aMnemosyne.$pSupplementum ;$v284 504 $aBibliografia: p. 909-935 630 04$aHistoria Apollonii regis Tyri$xCommenti 907 $a.b13535997$b28-01-14$c29-05-07 912 $a991002495169707536 945 $aLE007 870.1 Historia Apollonii KOR 01.501 $g1$i2007000119976$lle007$nLE007 2007 Vox$op$pE165.50$q-$rl$s- $t0$u0$v0$w0$x0$y.i14536882$z27-08-07 996 $aCommentary on the 'Historia Apollonii Regis Tyri$91222140 997 $aUNISALENTO 998 $ale007$b29-05-07$cm$da $e-$feng$gne $h0$i0 LEADER 10572nam 2200805Ia 450 001 9910969997303321 005 20200520144314.0 010 $a9786612156373 010 $a9781282156371 010 $a1282156373 010 $a9789027294081 010 $a9027294089 024 7 $a10.1075/pbns.143 035 $a(CKB)1000000000033138 035 $a(SSID)ssj0000116946 035 $a(PQKBManifestationID)11140991 035 $a(PQKBTitleCode)TC0000116946 035 $a(PQKBWorkID)10042082 035 $a(PQKB)11340303 035 $a(MiAaPQ)EBC622288 035 $a(Au-PeEL)EBL622288 035 $a(CaPaEBR)ebr10090671 035 $a(CaONFJC)MIL215637 035 $a(OCoLC)232157221 035 $a(DE-B1597)720097 035 $a(DE-B1597)9789027294081 035 $a(EXLCZ)991000000000033138 100 $a20050727d2005 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 00$aCalling for help $elanguage and social interaction in telephone helplines /$fedited by Carolyn D. Baker, Michael Emmison, Alan Firth 205 $a1st ed. 210 $aAmsterdam ;$aPhiladelphia $cJohn Benjamins Pub. Co.$dc2005 215 $axviii, 351 p 225 1 $aPragmatics & beyond,$x0922-842X ;$vnew ser., v. 143 300 00$tPreface /$rCharles Berlin --$tLeyzer Ran (1912-1995) : linguistic and literary prodigy, and champion of Yiddish literature /$rFaye Ran --$tTwo Jews in a room, three opinions /$rDavina Ran --$tLeyzer Ran /$rRuth Wisse --$tInseparable threesome : Leyzer Ran, Vilna, and Yiddish /$rDovid Katz --$tReturn to "Jerusalem of Lithuania" : a stroll through the Leyzer Ran Collection archive /$rMordechai (Motti) Zalkin --$tThe untold story of Yungvald : inside Harvard's Leyzer Ran Archive /$rJustin Cammy --$tSelected images of ephemera from the Leyzer Ran Collection --$tArchival materials in the Leyzer Ran Collection (preliminary catalog) --$tIndex to the archival materials in the Leyzer Ran Collection (preliminary) --$tBooks and pamphlets from the Leyzer Ran Collection. 300 $aBibliographic Level Mode of Issuance: Monograph 311 08$a9789027253866 311 08$a9027253862 320 $aIncludes bibliographical references and index. 327 $aCalling for Help -- Editorial page -- Title page -- LCC data -- Dedication -- Table of contents -- Notes on contributors -- Preface -- Calling for help -- 1. Overview -- 2. Helplines: Some background -- 3. Seeking and providing help -- 4. The popularity of helplines and some interactional implications -- Low cost -- Accessibility -- Anonymous expert -- The conversationally-engaged call-taker -- 5. The studies -- Part I: Technical assistance -- Part II: Emotional support -- Part III: Healthcare provision -- Part IV: Consumer assistance -- Part V: Aspects of call management -- Notes -- References -- I. Technical assistance -- Calibrating for competence in calls to technical support -- 1. Introduction -- 2. Accounting for the call -- 3. Calibrating for competence -- Technical competence -- Social-interactional competence -- The caller's first description of their computer/software competence -- CT calibrations as orientation to the heard `competence' of the caller -- 4. The contingent use of a pedagogical format -- 5. Conclusion -- Notes -- References -- Collaborative problem description in help desk calls -- 1. Introduction -- 2. Overall organization of the calls -- Ticket announcement -- 3. The collaborative construction of the computer-aided ticket -- CTs production of incomplete and-prefaced statements as questions -- Caller's orientation to the information to be recorded by CT -- CTs working aloud while typing -- 4. Reading back the problem description -- Problem description - acceptance/non-acceptance -- 5. Conclusion -- Note -- References -- The metaphoric use of space in expert-lay interaction about computing systems -- 1. Introduction -- 2. Spatial scalability in concepts -- 3. Conceptual models and interactional structure -- 4. Interactional strategy at the beginning of a helpdesk call -- 5. Conclusion -- References. 327 $aII. Emotional support -- The mitigation of advice -- 1. Introduction -- 2. The practice of giving advice -- 3. Dilemmas of advice-giving on consumer-run warm lines -- 4. Methodology: Procedures for data collection and analysis -- 5. Encouraging clients to adopt a solution -- Client tells of an urgent problem -- Client implicitly seeks a solution -- 6. Discussion -- Notes -- References -- Four observations on openings in calls to Kids Help Line -- 1. Introduction -- 2. Kids Help Line -- Observation 1 -- Observation 2 -- Observation 3 -- 2.1. Observation 4 -- 3. Conclusion -- References -- 'I just want to hear somebody right now' -- 1. Introduction -- 2. Analytic material and context -- 3. Analysis -- Seeking help? (segment 1) -- A competent participant -- Needs and identities -- What is your star sign? (segment 2) -- I can't hear you, now what did you say? -- Aha aha: Outlining the client (segment 3) -- Having a very sensitive side (from Cancer probably) -- Psychological peeling -- 4. Conclusion -- Acknowledgements -- Notes -- References -- Original Dutch extract -- III. Healthcare provision -- Callers' presentations of problems in telephone calls to Swedish primary care -- 1. Introduction -- 1.1. The focus of this study -- 1.2. The database -- 1.3. Working on the telephone and computer -- 2. Callers' presentations of problems -- 2.1. Requests to see a doctor -- 2.2. Questions -- 2.3. Narratives -- 3. Discussion -- Note -- References -- Constructing and negotiating advice in calls to a poison information center -- 1. Introduction -- 2. The first advice sequence -- 3. Caller's response and its consequences -- 4. Conclusion -- Notes -- References -- IV. Consumer assistance -- Opportunities for negotiation at the interface of phone calls and service-counter interaction -- 1. Introduction -- 2. Aims of the study -- 3. The data. 327 $a4. Background to the study: Stages of `Troubles-Telling' -- 5. Data analysis: Example 1 -- Stage 1: Customer as `troubles-teller' -- Stage 2: Customer as `troubles-recipient' -- 6. Data analysis: Example 2 -- Stage 1: Customer as `troubles-teller' -- Stage 2: Customer as `troubles-recipient' -- 7. Data analysis: Example 3 -- 8. Summary and conclusion -- Note -- Appendix: Transcription notation -- References -- Institutionality at issue -- 1. Introduction: when institutionality is at issue -- 2. Language games in Wittgenstein and Garfinkel -- 3. Big and little language games in call 01 -- Language games in a Consumer Complaint narrative -- Insertion sequence -- 4. Big game, play one -- The Sale of Goods Act and the ``short length of time'' -- 5. Replaying the big game -- 6. The footing shift in the replay -- Caller's new ending - Preface -- 7. Institutionality at issue in a little game -- Institutionality at issue in caller's new ending - First -- Institutionality at issue (ii) in caller's new ending - Then -- Caller's new ending - Response -- 8. Institutionality at issue in the big game - helper's new ending story -- Helper's new ending - Then -- Call closing as caller's story response -- Call completion in two game plays -- 9. Conclusion -- Sacks' agent/client game -- One game or many? -- Notes -- References -- V. Aspects of call management -- Some initial reflections on conversational structures for instruction giving -- 1. Introduction -- 2. Instruction giving and instructional sequences -- 3. A system for the transfer of instructions -- Requesting the telephone number: The basic instructional chain -- Departures from the typical structure -- Further instructions -- 4. Ambiguity and repair -- End repairs -- Formulating instructional courses -- 5. Conclusion -- Notes -- References -- Appendix CN2:4-00 -- Working a call -- 1. Introduction. 327 $a2. Central County Dispatch -- 3. Interactional scaffolding -- 4. Mutual monitoring -- 5. Transitions between work and not-work activities -- Methods for disengaging talk -- Re-engagement displays and fitting -- Disengagement displays and fitting -- 6. "Speeding cars and a loud party'' redux -- 7. Conclusion -- Notes -- References -- Name index -- Subject index -- The Pragmatics & -- Beyond New Series. 330 $aTelephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the contributors offers a detailed investigation into the skills and competencies that callers and call-takers routinely draw upon when engaging one another within a range of helplines. Helplines in the US, the UK, Australia, Scandinavia, The Netherlands, and Ireland, dealing with the provision of healthcare, emotional support and counselling, technical assistance and consumer rights, tourism and finance, make up the studies in the volume. Collectively and individually, the research provides fascinating insight into an under-researched area of modern living and demonstrates the relevance and potential of helplines for the growing field of institutional interaction. This book will be of interest to students of communication, applied linguistics, discourse and conversation, sociology, counselling, technology and work, social psychology and anthropology. 410 0$aPragmatics & beyond ;$vnew ser., v. 143. 606 $aSocial interaction 606 $aHelplines$xSocial aspects 606 $aTelephone$xSocial aspects 606 $aTelephone calls 606 $aInterpersonal communication 615 0$aSocial interaction. 615 0$aHelplines$xSocial aspects. 615 0$aTelephone$xSocial aspects. 615 0$aTelephone calls. 615 0$aInterpersonal communication. 676 $a302 701 $aBaker$b Carolyn D$01800830 701 $aEmmison$b Michael$f1948-$01800831 701 $aFirth$b Alan$0144017 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910969997303321 996 $aCalling for help$94345780 997 $aUNINA