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100   $a20080303d2008      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aWhat to say to a porcupine $e20 humorous tales that get to the heart of great customer service /$fRichard S. Gallagher
205   $a1st edition
210   $aNew York $cAmerican Management Association$dc2008
215   $a1 online resource (126 p.)
300   $aIncludes index.
311 08$a9780814416792 
311 08$a0814416799 
311 08$a9780814410554 
311 08$a0814410553 
327   $aContents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; 
330   $aAn entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
606   $aCustomer services$vHumor
606   $aCustomer services$xManagement$vHumor
606   $aCustomer relations$vHumor
615  0$aCustomer services
615  0$aCustomer services$xManagement
615  0$aCustomer relations
676   $a658.8/12
700   $aGallagher$b Richard S$013872
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910969690503321
996   $aWhat to say to a porcupine$94336383
997   $aUNINA