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010   $a9786612559266
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100   $a20120516d2003      fy         0
101 0 $aeng
135   $aur|||||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aManaging quality $emanagerial and critical perspectives /$fMihaela Kelemen
205   $a1st ed.
210   $aLondon $cSAGE$dc2003
210  1$aLondon ;$aThousand Oaks :$cSAGE Publications,$d2003.
215   $a1 online resource (xi, 209 p.) $cill
300   $aDescription based upon print version of record.
311 08$a9780761969044 
311 08$a0761969047 
311 08$a9780761969037 
311 08$a0761969039 
320   $aIncludes bibliographical references (p. [186]-199) and index.
327   $apt. 1. Theoretical perspectives on quality -- pt. 2. Practical approaches to quality -- pt. 3. Consequences of quality -- pt. 4. Case studies on quality management.
330 8 $aIn this comprehensive review of quality management discourses and techniques Mihaela Kelemen critically analyses operations management, human resource management, organizational behaviour strategy, marketing and organization theory.
606   $aTotal quality management
606   $aTotal quality management$zGreat Britain$vCase studies
615  0$aTotal quality management.
615  0$aTotal quality management
676   $a658.4013
676   $a658.401
700   $aKelemen$b Mihaela$f1968-$01794825
801  0$bStDuBDS
801  1$bStDuBDS
906   $aBOOK
912   $a9910968744503321
996   $aManaging quality$94335804
997   $aUNINA