LEADER 01293nas 2200397- 450 001 9910898287803321 005 20240501213015.0 035 $a(OCoLC)993469612 035 $a(CKB)2670000000156092 035 $a(CONSER)--2023241998 035 $a(EXLCZ)992670000000156092 100 $a20170613a19969999 --- - 101 0 $aspa 135 $aur|n||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aRevista CONAMED 210 1$aDelegacion Benito Juarez, Mexico :$cComision Nacional de Arbitraje Medico,$d1996- 215 $a1 online resource 311 $a1405-6704 517 1 $aRevista Comisión Nacional de Arbitraje Médico 517 1 $aÓrgano de difusión de la Comisión Nacional de Arbitraje Médico 531 1 $aRev. CONAMED 606 $aMedical laws and legislation$vPeriodicals 606 $aMedical laws and legislation$2fast$3(OCoLC)fst01014309 608 $aPeriodicals.$2fast 608 $aPeriodicals.$2lcgft 615 0$aMedical laws and legislation 615 7$aMedical laws and legislation. 676 $a344.04/1 712 02$aComisión Nacional de Arbitraje Médico (Mexico), 906 $aJOURNAL 912 $a9910898287803321 996 $aRevista CONAMED$94214242 997 $aUNINA LEADER 05053oam 2200685I 450 001 9910967448003321 005 20251117101145.0 010 $a1-136-42919-0 010 $a0-203-06261-2 010 $a1-136-42912-3 024 7 $a10.4324/9780203062616 035 $a(CKB)2670000000390450 035 $a(EBL)1272888 035 $a(OCoLC)852758715 035 $a(SSID)ssj0000332630 035 $a(PQKBManifestationID)12116032 035 $a(PQKBTitleCode)TC0000332630 035 $a(PQKBWorkID)10335903 035 $a(PQKB)10454744 035 $a(MiAaPQ)EBC1272888 035 $a(Au-PeEL)EBL1272888 035 $a(CaPaEBR)ebr10731893 035 $a(CaONFJC)MIL504517 035 $a(OCoLC)469077542 035 $a(OCoLC)1086452587 035 $a(FINmELB)ELB134466 035 $a(BIP)63436165 035 $a(BIP)49813426 035 $a(EXLCZ)992670000000390450 100 $a20180706d2004 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aHandbook of consumer behavior, tourism, and the internet /$fJuline E. Mills, Rob Law, editors 210 1$aBinghamton, N.Y. :$cHaworth Hospitality Press,$d2004. 215 $a1 online resource (333 p.) 300 $a"Co-published simultaneously as Journal of travel & tourism marketing, volume 17, numbers 2/3, 2004." 311 08$a1-138-83486-6 311 08$a0-7890-2599-X 320 $aIncludes bibliographical references and index. 327 $asection 1. Online travel consumer search behavior -- section 2. Travel website user characteristics -- section 3: Perception and quality of online lodging and travel brands -- section 4. E-complaint behavior -- section 5. Website design and development in travel and tourism -- section 6. Website evaluation in hospitality and tourism. 330 $aMake the most of your online business resources The growing acceptance and use of the Internet as an increasingly valuable travel tool has tourism and hospitality businesses taking a critical look at their business-to-customer online environments while pondering such questions as, How do I get people to visit my Web site? Is my Web site attracting the 'right' kind of e-consumers? and How do I turn browsers into buyers? The Handbook of Consumer Behavior, Tourism, and the Internet analyzes the latest strategies involving Internet business applications that will help you attractand keeponline travel customers. Researchers from the United States, Europe, and Asia present the latest findings you need to make the right decisions regarding long-term e-commerce development and planning. The Handbook of Consumer Behavior, Tourism, and the Internet examines vital issues affecting the travel and tourism industry from an online perspective. This book analyzes the latest theory and research on general online buyer characteristics, the differences between online and offline consumer behavior, the differences between broadband and narrowband users, the online search process, quality and perception of lodging brands, and Web site design, maintenance, and development. Each section of the book includes a model/diagram that serves as an overview of the topic, followed by a thorough discussion on the topic from several sources. Each section ends with commentary on the areas where future research is needed. The book's contributors use a variety of research methodologies ranging from qualitative data analyses using artificial neutral network analysis, to experimental design, non-parametric statistical tests, and structural equation modeling. Topics examined in the Handbook of Consumer Behavior, Tourism, and the Internet include: the need for businesses to use internal examinations to determine and meet online consumer needs the emerging field of e-complaint behaviorconsumers taking to the Web to voice complaints about travel services how to use e-tools to measure guest satisfaction how to measure consumer reaction to Web-based technology the Internet's impact on decision making for travel products and how to use e-mail marketing, electronic customer relationship management (eCRM), Web positioning, and search engine placement The Handbook of Consumer Behavior, Tourism, and the Internet is equally valuable as a classroom resource or professional reference, providing up-to-date material on Internet applications and their impact on consumers and e-commerce. 606 $aTourism$xComputer network resources$vHandbooks, manuals, etc 606 $aTourism$vHandbooks, manuals, etc 606 $aInternet marketing$vHandbooks, manuals, etc 615 0$aTourism$xComputer network resources 615 0$aTourism 615 0$aInternet marketing 676 $a910/.68/8 701 $aLaw$b Rob$01862714 701 $aMills$b Juline E$01862715 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910967448003321 996 $aHandbook of consumer behavior, tourism, and the internet$94468992 997 $aUNINA