LEADER 03523nam 2200685 a 450 001 9910965864603321 005 20200520144314.0 010 $a1-64055-641-9 010 $a1-56793-430-7 035 $a(CKB)2550000000037327 035 $a(OCoLC)742515098 035 $a(CaPaEBR)ebrary10478030 035 $a(SSID)ssj0000535383 035 $a(PQKBManifestationID)12234229 035 $a(PQKBTitleCode)TC0000535383 035 $a(PQKBWorkID)10523454 035 $a(PQKB)11523476 035 $a(Au-PeEL)EBL3301783 035 $a(CaPaEBR)ebr10478030 035 $a(OCoLC)923121832 035 $a(Perlego)4184187 035 $a(Au-PeEL)EBL31987218 035 $a(OCoLC)1519991526 035 $a(MiAaPQ)EBC3301783 035 $a(EXLCZ)992550000000037327 100 $a20100827d2011 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aConsumer-centric healthcare $eopportunities and challenges for providers /$fColin B. Konschak and Lindsey P. Jarrell 205 $a1st ed. 210 $aChicago, Ill. $cHealth Administration Press$dc2011 215 $a1 online resource (233 p.) 225 1 $aACHE management series 300 $aBibliographic Level Mode of Issuance: Monograph 311 08$a1-56793-367-X 320 $aIncludes bibliographical references and index. 327 $aThe transparent provider -- Information technology goes mobile -- Personal health records -- Consumer-driven health plans -- Concierge and retail medicine -- Telemedicine -- Globalization -- Social media -- Targeted marketing to consumers -- Converting patients to customers -- Visions for the future. 330 8 $aPatients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king. Consumer-Centric Healthcare: Opportunities and Challenges for Providers  is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organization. The authors focus on growth opportunities and provide the resources you need to start implementing change. The book is filled with practical strategies, examples from leading organizations, tips and insights, web links, and suggestions for further reading. Topics explored include:   Patients' desires and expectationsProvider transparencyThe role of information technologyPersonal health recordsConsumer-directed health plansConvenience care and boutique medicineTelemedicineGlobal and regional medical tourismThe impact of social mediaDirect marketing to consumers 410 0$aManagement series (Ann Arbor, Mich.) 606 $aMedical care$zUnited States$xMarketing 606 $aPreferred provider organizations (Medical care)$zUnited States$xMarketing 606 $aHealth maintenance organizations$zUnited States$xMarketing 606 $aPatient satisfaction$zUnited States 615 0$aMedical care$xMarketing. 615 0$aPreferred provider organizations (Medical care)$xMarketing. 615 0$aHealth maintenance organizations$xMarketing. 615 0$aPatient satisfaction 676 $a362.1068/8 700 $aKonschak$b Colin B$01809505 701 $aJarrell$b Lindsey B$01809506 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910965864603321 996 $aConsumer-centric healthcare$94360323 997 $aUNINA