LEADER 05431oam 2200661I 450 001 9910965610903321 005 20251116233304.0 010 $a1-135-10620-7 010 $a1-135-10621-5 010 $a0-203-07395-9 024 7 $a10.4324/9780203073957 035 $a(CKB)2560000000102209 035 $a(EBL)1207495 035 $a(OCoLC)850079310 035 $a(SSID)ssj0000890315 035 $a(PQKBManifestationID)12440377 035 $a(PQKBTitleCode)TC0000890315 035 $a(PQKBWorkID)10887455 035 $a(PQKB)10562599 035 $a(MiAaPQ)EBC1207495 035 $a(Au-PeEL)EBL1207495 035 $a(CaPaEBR)ebr10717504 035 $a(CaONFJC)MIL494955 035 $a(OCoLC)853455206 035 $a(FINmELB)ELB133077 035 $a(EXLCZ)992560000000102209 100 $a20180706d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aLeading and implementing business change management $emaking change stick in the contemporary organization /$fDavid J. Jones and Ronald J. Recardo 205 $a1st ed. 210 1$aAbingdon, Oxon ;$aNew York, N.Y. :$cRoutledge,$d2013. 215 $a1 online resource (xx, 280 pages) 300 $aDescription based upon print version of record. 311 08$a0-415-66061-0 311 08$a0-415-66060-2 320 $aIncludes bibliographical references and index. 327 $aCover ; Title Page ; Copyright Page; Table of Contents; List of figures; List of tables ; Preface; Acknowledgements; 1 The evolution of organizational change practices to Business Change Management; The challenge of understanding and embracing change management; A codification of business practices aimed at an elusive organizational goal ; The emergence of change management in response to the evolving needs of business change; An integrated model for effective change: Business Change Management; 2 Change risks and best practices in Business Change Management 327 $aUnmanaged change risk leads to problems for change management initiativesTen common change risks (and issues); Business Change Management best practices; Case Study - Applying best practices in Business Change Management: How Quintiles navigated the change process to implement a global performance management process; 3 Change leadership and management ; The right leadership is essential to change initiatives; Leadership is integral to engaging people in the change effort; The Change Leadership Team (CLT); The importance of stakeholder management 327 $aChange Levers: the "hot spots" for leadership in a change initiative4 Change resistance; Resistance is a high risk for change initiatives; Indicators of resistance; How resistance evolves on change initiatives; Managing resistance risk; Surfacing and countering resistance; Addressing resistance at the organizational level; Readiness: a critical aspect of surfacing change resistance; Case Study - Addressing change resistance: Overcoming resistance at Easter Seals to embrace change and a new model for growth; 5 Creating and sustaining culture change 327 $aOrganizational transformation depends on changing cultureChange capability and culture; Success factors for culture change; Aligning culture to change in business direction; Institutionalizing culture; Case Study - Addressing culture change in alignment with strategic direction: How a consumer marketing company realigned its culture around a new direction for the healthcare marketplace and the emerging healthcare consumer; Conclusion; Appendix A: Business Change Management (BCM) methodology description ; BCM methodology description contents; An overview of the methodology 327 $aPhase 1: Create Change PlatformPhase 2: Design Change; Phase 3: Implement Change; Phase 4: Institutionalize Change; Appendix B: Business Change Management (BCM) methodology tools ; BCM methodology tools contents; An overview of the tool set; Methodology mapping to tools and deliverables; Phase 1: Create Change Platform task mappings; Phase 2: Design Change task mappings; Phase 3: Implement Change task mappings ; Phase 4: Institutionalize Change task mappings; Business Change Management tools; Appendix C: Characteristics of business change approach evolutionary stages ; Bibliography; Index 330 $a

Being change capable is the ""new normal"" for today's growth-minded organizations. The ""do more with less"" strategies of the past are no longer effective in preparing organizations to meet the increasing challenges for growth, competitiveness and innovation required of them in this new era. Business change challenges including customer and market shifts, legal and regulatory requirements, strategic redirection, acquisitions, strategic partnerships, and cultural transformation are demanding that organizations effectively and efficiently manage change across multiple dimensions. To 606 $aOrganizational change$xManagement 615 0$aOrganizational change$xManagement. 676 $a658.4/06 700 $aJones$b David J.$f1961-,$01878862 701 $aRecardo$b Ronald J$0150938 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910965610903321 996 $aLeading and implementing business change management$94491783 997 $aUNINA