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035   $a(PQKBTitleCode)TC0000151716
035   $a(PQKBWorkID)10320170
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035   $a(MiAaPQ)EBC3116904
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100   $a20010208d2001      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aExcellence in supervision $eessential skills for the new supervisor /$fRick Conlow
210   $aMenlo Park, Calif. $cCrisp Learning$dc2001
215   $a1 online resource (118 p.)
225 1 $aA Fifty-minute series book
300   $aDescription based upon print version of record.
311 08$a1-56052-611-4 
320   $aIncludes bibliographical references (p. 109).
327   $a""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""Introduction""; ""PART 1 Getting Started""; ""The Opportunity""; ""Why Do You Want to Supervise Others?""; ""How Do You Transition to Supervisor?""; ""The Definition of a Supervisor""; ""The Role of a Supervisor""; ""The Responsibilities""; ""The Supervisora???s Job Description""; ""A Sample Job Description""; ""Management Thought Old versus New""; ""Strategies for Getting Started""; ""PART 2 Managing for High Performance""; ""Performance Management""; ""Setting Expectations and Goals""
327   $a""How to Establish Clear Expectations""""How to Set Goals""; ""Giving Positive Feedback""; ""Principles of Recognition""; ""Handling Performance Problems""; ""Principles for Giving Constructive Feedback""; ""Counseling Method""; ""Disciplinary Method""; ""Supervising with Flexibility""; ""Relationship Approach""; ""Training Approach""; ""Strategies for Managing Performance""; ""PART 3 Communicating with Others Proactively""; ""Building Interdependent Relationships""; ""Communicating One-on-One with Employees""; ""Benefits of One-on-One Communication""; ""Delegating Tasks""
327   $a""Communicating with a Team""""Use a Team Approach""; ""Communicating Every Day with Others""; ""Communicating with Your Manager""; ""Strategies for Proactive Communication""; ""PART 4 Coaching for Excellence""; ""The Changing Playing Field""; ""The Best and Worst Supervisors""; ""Coaching Behaviors of Supervisors""; ""Leadership Character""; ""The Coaching Process""; ""Informal Coaching""; ""Formal Coaching""; ""Strategies for Effective Coaching""; "" PART 5 Dealing with Change Positively""; ""A New Paradigm""; ""Organizational Change""; ""The Impact of Change""
327   $a""Communicating Change Effectively""""Change-Management Skills""; ""Brainstorming Change Ideas""; ""Guidelines for Brainstorming""; ""The Brainstorming Process""; ""Problem-Solving Techniques""; ""The Problem-Solving Process""; ""Strategies for Managing Change""; ""SUMMARY""; ""Final Thoughts: How Good Can You Be?""; ""Think of the Potential, Not the Problems""; ""Be Action Oriented, Not Apathetic""; ""Stay Proactive, Not Reactive""; ""Authora???s Notes on the Case Studies""; ""Case Study 1 (page 14)""; ""Case Study 2 (page 40)""; ""Case Study 3 (page58)""; ""Case Study 4 (psge 76)""
327   $a""Case Study 5 (page 94-95)""""Recommended Reading""
330   $aThis book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance.
410  0$aFifty-Minute series.
606   $aSupervision of employees
615  0$aSupervision of employees.
676   $a658.3/02
700   $aConlow$b Rick$01868662
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910964089103321
996   $aExcellence in supervision$94476644
997   $aUNINA