LEADER 03691nam 2200577 a 450 001 9910962226403321 005 20240505223118.0 010 $a9786612299049 010 $a9781282299047 010 $a1282299042 010 $a9781576758724 010 $a1576758729 035 $a(CKB)2550000000007111 035 $a(SSID)ssj0000298507 035 $a(PQKBManifestationID)12068844 035 $a(PQKBTitleCode)TC0000298507 035 $a(PQKBWorkID)10343440 035 $a(PQKB)11661302 035 $a(MiAaPQ)EBC483757 035 $a(FR-PaCSA)10270042 035 $a(FRCYB10270042)10270042 035 $a(EXLCZ)992550000000007111 100 $a20080902d2009 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aHelping $ehow to offer, give, and receive help /$fEdgar H. Schein 205 $a1st ed. 210 $aSan Francisco $cBerrett-Koehler Pub.$dc2009 215 $axv, 167 p 225 1 $aA BK business book 300 $aBibliographic Level Mode of Issuance: Monograph 311 08$a9781576758632 311 08$a157675863X 320 $aIncludes bibliographical references (p. 159-160) and index. 327 $aWhat is help? -- Economics and theater : the essence of relationships -- The inequalities and ambiguities of the helping relationship -- Helping as theater : three kinds of helping roles -- Humble inquiry : the key to building and maintaining the helping relationship -- Applying the inquiry process -- Teamwork as perpetual reciprocal helping -- Helping leaders and organizational clients -- Principles and tips. 330 $aHelping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused-and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier? In this seminal book on the topic, corporate culture and organizational development guru Ed Schein analyzes the social and psychological dynamics common to all types of helping relationships, explains why help is often not helpful, and shows what any would-be helpers must do to ensure that their assistance is both welcomed and genuinely useful. The moment of asking for and offering help is a delicate and complex one, fraught with inequities and ambiguities. Schein helps us navigate that moment so we avoid potential pitfalls, mitigate power imbalances, and establish a solid foundation of trust. He identifies three roles a helper can play, explaining which one is nearly always the best starting point if we are to provide truly effective help. So that readers can determine exactly what kind of help is needed, he describes an inquiry process that puts the helper and the recipient on an equal footing. These dynamics not only apply to all kinds of one-on-one helping in personal and professional relationships, teaching, social work, and medicine but also can be usefully applied to teamwork and to organizational leadership. Using examples from many types of relationships-doctors and patients, consultants and clients, husbands and wives-Ed Schein offers a concise, definitive analysis of what it takes to establish successful, mutually satisfying helping relationships. 410 0$aBK business book. 606 $aHelping behavior 615 0$aHelping behavior. 676 $a158/.3 700 $aSchein$b Edgar H$0108419 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910962226403321 996 $aHelping$94337043 997 $aUNINA