LEADER 02375nam 2200541 a 450 001 9910961627603321 005 20241226110709.0 010 $a9781483326276 010 $a1483326276 010 $a9781452253817 010 $a1452253811 035 $a(CKB)2550000001194140 035 $a(EBL)1598366 035 $a(MiAaPQ)EBC1598366 035 $a(OCoLC)1007859892 035 $a(StDuBDS)EDZ0000159169 035 $a3951 035 $a(EXLCZ)992550000001194140 100 $a20130912h19931993 fy 0 101 0 $aeng 135 $aur||||||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aImproving public sector productivity $econcepts and practice /$fEllen Doree Rosen 205 $a1st ed. 210 $aNewbury Park, Calif. $cSAGE$dc1993 210 1$aNewbury Park, Calif. :$cSage Publications,$d1993. 210 4$aŠ1993 215 $a1 online resource (viii, 280 pages) $cillustrations 300 $aDescription based upon print version of record. 311 0 $a9781322421964 311 0 $a132242196X 311 0 $a9780803945739 311 0 $a0803945736 320 $aIncludes bibliographical references and index. 327 $aCover; Contents; Preface; Acknowledgments; Chapter 1 - Introduction; Chapter 2 - The Politics of Productivity; Chapter 3 - Productivity Concepts and Applications; Chapter 4 - Measurement; Chapter 5 - Measuring Productivity; Chapter 6 - Improving the Work Process; Chapter 7 - Training and Motivating the Worker; Chapter 8 - Empowering the Worker; Chapter 9 - Management Options for Obtaining Resources; Chapter 10 - Managing for Productivity; Chapter 11 - Strategy; Index; About the Author 330 $aThis volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment. 606 $aGovernment productivity 615 0$aGovernment productivity. 676 $a352.375 700 $aRosen$b Ellen Doree$f1924-$01835986 801 0$bStDuBDS 801 1$bStDuBDS 906 $aBOOK 912 $a9910961627603321 996 $aImproving public sector productivity$94413599 997 $aUNINA