LEADER 03985oam 2200697I 450 001 9910959257003321 005 20251117083941.0 010 $a1-136-29707-3 010 $a1-280-68478-X 010 $a9786613661722 010 $a0-203-11594-5 010 $a1-136-29708-1 024 7 $a10.4324/9780203115947 035 $a(CKB)2670000000205295 035 $a(EBL)981838 035 $a(OCoLC)804662325 035 $a(SSID)ssj0000681087 035 $a(PQKBManifestationID)11394434 035 $a(PQKBTitleCode)TC0000681087 035 $a(PQKBWorkID)10654770 035 $a(PQKB)10571215 035 $a(MiAaPQ)EBC981838 035 $a(Au-PeEL)EBL981838 035 $a(CaPaEBR)ebr10569327 035 $a(CaONFJC)MIL366172 035 $a(OCoLC)798160233 035 $a(OCoLC)1122189605 035 $a(FINmELB)ELB134446 035 $a(EXLCZ)992670000000205295 100 $a20180706e20121983 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBanking services and the consumer $ea report /$fby the National Consumer Council 205 $a1st ed. 210 1$aAbingdon, Oxon :$cRoutledge,$d2012. 215 $a1 online resource (265 p.) 225 0 $aRoutledge library editions. Banking & finance ;$vv. 37 300 $aFirst published in 1983 by Methuen & Co. Ltd. 311 08$a0-415-75164-0 311 08$a0-415-52666-3 320 $aIncludes bibliographical references. 327 $aBANKING SERVICES AND THE CONSUMER A REPORT BY THE NATIONAL CONSUMER COUNCIL; Copyright; Banking services and the consumer A report by the National Consumer Council; Copyright; Contents; Introduction; Note on terminology; SECTION; Section 1 / Conclusions and recommendations; Section 2 / Banking services and the consumer; Section 3 / Cash, cheques, credits, debits and charges; Section 4 / Access to banking services; Section 5 / New technology; Section 6 / Banking services and the law; Section 7 / The resolution of disputes between bank and customer; Section 8 / Saving and borrowing 327 $aSection 9 / Competition and regulationSection 10 / Northern Ireland and Scotland; Section 11 / Executor and trustee services; APPENDIX; Appendix I / Some of the developments in consumer banking services during the time this report was in preparation; Appendix II / Research into consumers' attitudes to banking services, by Market Behaviour Ltd; Appendix III / Research into attitudes of consumers with bank accounts, by Market and Opinion Research International; Appendix IV / The economics of branch banking: a consumer perspective 327 $aAppendix V / Letter to Dr Gerard Vaughan, MP, Minister of State for Consumer Affairs, from Mrs Rachel Waterhouse, Chairman of the NCC Banking Services Working PartyAppendix VI / Cashless pay: the NCC's response to the Department of Employment's consultative paper; Appendix VII / Organisations which were consulted or gave written and/or oral evidence 330 $aThis report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves. 410 0$aRoutledge Library Editions: Banking & Finance 606 $aBanks and banking$xCustomer services$zGreat Britain 615 0$aBanks and banking$xCustomer services 676 $a332.1/7/0941 676 $a332.10941 676 $a332.170941 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910959257003321 996 $aBanking services and the consumer$94484496 997 $aUNINA