LEADER 05343nam 2200685Ia 450 001 9910959033803321 005 20251116151143.0 010 $a1-280-10215-2 010 $a9786610102150 010 $a1-4175-8387-8 024 7 $a10.1596/0-8213-6089-2 035 $a(CKB)1000000000031548 035 $a(OCoLC)606242815 035 $a(CaPaEBR)ebrary10077275 035 $a(SSID)ssj0000085878 035 $a(PQKBManifestationID)11121281 035 $a(PQKBTitleCode)TC0000085878 035 $a(PQKBWorkID)10024886 035 $a(PQKB)11334381 035 $a(MiAaPQ)EBC3050773 035 $a(Au-PeEL)EBL3050773 035 $a(CaPaEBR)ebr10077275 035 $a(CaONFJC)MIL10215 035 $a(OCoLC)133166235 035 $a(The World Bank)2005043155 035 $a(US-djbf)13867958 035 $a(BIP)46118718 035 $a(BIP)12348917 035 $a(EXLCZ)991000000000031548 100 $a20050211d2005 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aCitizens, politicians, and providers $ethe Latin American experience with service delivery reform /$fAriel Fiszbein, editor 205 $a1st ed. 210 $aWashington, DC $cWorld Bank$dc2005 215 $aix, 67 pages $cillustrations ;$d27 cm 300 $aBibliographic Level Mode of Issuance: Monograph 311 08$a0-8213-6090-6 311 08$a0-8213-6089-2 320 $aIncludes bibliographical references (p. 63-67). 327 $aIntro -- Contents -- Preface -- Acknowledgments -- Abbreviations -- 1 Introduction -- Service Delivery Progress -- Latin American Political and Institutional Context -- Notes -- 2 Service Delivery and Social Outcomes: A Story of Successes and Failures -- Progress in Basic Service Coverage -- Service Quality -- Social Outcomes -- Notes -- 3 LAC Service Delivery: Assessing Two Decades of Change -- Reforming the Compact -- Enhancing Client Power -- Enhancing State Accountability to Citizens -- Notes -- 4 Conclusions -- Routes to Better Service Delivery -- The Centrality of the "Fitting Process" -- References -- Boxes -- 1.1 A Glossary of Terms for a Service Delivery Accountability Framework -- 3.1 Macro vs. Sectoral Reforms -- 3.2 Public Financial Management Reform in Guatemala -- 3.3 Haiti: Public Service Delivery in a Failed State -- 3.4 Lack of Civil Service Reform as a Health Reform Bottleneck -- 3.5 Executive Agencies in Jamaica -- 3.6 Higher Education Competition: Chile's Reforms in the 1980s -- 3.7 User Fees -- 3.8 The Role of Community Participation and Cultural Adaptation in Service Delivery -- 3.9 Does Democracy Lead to More Social Spending? -- 3.10 ¿Cómo Vamos? Report Cards, Scorecards, and Citizen Monitoring of Service Quality -- 3.11 Opening Up to Social Accountability: Peru, 2001-04 -- 4.1 Lessons for Donors and International Organizations -- 4.2 The Role of Evaluation -- Figures -- 1.1 A Stylized Presentation of Accountability Relationships -- 2.1 Secondary Education Coverage for Various LAC Countries, 1970 and 1999 -- 2.2 Evolution of Water and Electricity Access in Selected Latin American Countries, by Income Decile, 1986-96 -- 2.3 School Enrollment for Children 6-12 Years Old: Relative Gaps between Income Groups -- 2.4 Tertiary Education Enrollment Differences in Selected Countries. 327 $a2.5 Percentage of Students Reaching Expected Levels, by Region and Language -- 2.6 Key Social Outcomes: Deviations from Expected Values Given Income -- 2.7 Inequality in Social Outcomes (Health): Bolivia, 1997, Peru and Nicaragua, 2000 -- 3.1 Accountability Mechanisms in Presidential Democratic Systems -- 4.1 A Network of Influence and Accountability Mechanisms -- Table -- 4.1 Fitting Approaches to Country Conditions. 330 $aLatin American countries have seen significant progress in the past two decades in the coverage of social and infrastructure services. However, coverage gaps and poor quality of services remain a serious problem for many citizens, particularly the poor. While technical difficulties may still be a binding constraint for some sophisticated services, they are clearly not a bottleneck for the most essential ones. Citizens, Politicians, and Providers directly addresses this issue and aims to provide guidance to policymakers and development practitioners on how to shape public action to get better quality services for all. The major premise of this book is that understanding questions of access and quality of services is about the behaviors of people, from teachers, to administrators, politicians, and rich and poor citizens. The main concern is whether those responsible for designing and delivering services are accountable to the citizens who are demanding the services and also paying the taxes and fees that finance services. 410 0$aWorld Bank e-Library. 606 $aPublic administration$zLatin America 607 $aLatin America$xPolitics and government 615 0$aPublic administration 676 $a363.6/098 701 $aFiszbein$b Ariel$01820256 712 02$aWorld Bank. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910959033803321 996 $aCitizens, politicians, and providers$94473537 997 $aUNINA