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035   $a(EBL)1026812
035   $a(OCoLC)811507187
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100   $a20120920d2012      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aBetter patient feedback, better healthcare /$fTaher Mahmud
205   $a1st ed.
210   $aKeswick, Cumbria, UK. $cM&K Pub. Press$dc2012
215   $a1 online resource (113 p.)
300   $aIncludes index.
311 08$a9781905539246 
311 08$a190553924X 
327   $aCover; Prelims; Contents; About the author; Introduction; Chapter 1 Fundamentals of Patient Feedback; Chapter 2 A Blueprint for Substantial Change; Chapter 3 The Role of Governing Organisations; Chapter 4 The Psychology of Better Communication; Chapter 5 Healing the Healthcare System; Chapter 6 Understanding Patient-centred Care; Chapter 7 Achieving Patient Involvement; Chapter 8 Dealing with Negative Patient Feedback; Chapter 9 Measuring Progress; Index
330   $aUntil recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time - let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure for national health systems. This landmark publication explores ideas related to patient feedback and
606   $aCommunication in medicine
606   $aPhysician and patient
615  0$aCommunication in medicine.
615  0$aPhysician and patient.
676   $a610.737069
700   $aMahmud$b Taher$01810894
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910958138103321
996   $aBetter patient feedback, better healthcare$94362437
997   $aUNINA