LEADER 01788oam 2200469 450 001 9910715914503321 005 20210923140806.0 024 8 $a41-395 035 $a(CKB)5470000002516954 035 $a(OCoLC)1247366504 035 $a(OCoLC)995470000002516954 035 $a(EXLCZ)995470000002516954 100 $a20210423d2021 ua 0 101 0 $aeng 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aReauthorizing the Higher Education Act $estrengthening accountability to protect students and taxpayers : hearing of the Committee on Health, Education, Labor, and Pensions, United States Senate, One Hundred Sixteenth Congress, first session, on examining reauthorizing the Higher Education Act, focusing on strengthening accountability to protect students and taxpayers, April 10, 2019 210 1$aWashington :$cU.S. Government Publishing Office,$d2021. 215 $a1 online resource (iii, 66 pages) $cillustrations 225 1 $aS. hrg. ;$v116-425 320 $aIncludes bibliographical references. 517 $aReauthorizing the Higher Education Act 606 $aStudent loans$zUnited States 606 $aStudent aid$zUnited States 606 $aFederal aid to education$zUnited States 606 $aLoan servicing$xGovernment policy$zUnited States 608 $aLegislative hearings.$2lcgft 615 0$aStudent loans 615 0$aStudent aid 615 0$aFederal aid to education 615 0$aLoan servicing$xGovernment policy 801 0$bGPO 801 1$bGPO 801 2$bOCLCF 801 2$bOCLCO 801 2$bGPO 906 $aBOOK 912 $a9910715914503321 996 $aReauthorizing the Higher Education Act$93438327 997 $aUNINA LEADER 04756oam 2200805I 450 001 9910957630003321 005 20260126165527.0 010 $a1-136-23258-3 010 $a0-203-10085-9 010 $a1-136-23259-1 024 7 $a10.4324/9780203100851 035 $a(CKB)2670000000353804 035 $a(EBL)1181049 035 $a(SSID)ssj0000876982 035 $a(PQKBManifestationID)12466139 035 $a(PQKBTitleCode)TC0000876982 035 $a(PQKBWorkID)10906968 035 $a(PQKB)11468642 035 $a(MiAaPQ)EBC1181049 035 $a(Au-PeEL)EBL1181049 035 $a(CaPaEBR)ebr10691723 035 $a(CaONFJC)MIL485236 035 $a(OCoLC)845254014 035 $a(OCoLC)841761011 035 $a(OCoLC)842241068 035 $a(FINmELB)ELB134767 035 $a(PPN)175866937 035 $a(EXLCZ)992670000000353804 100 $a20180706d2013 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aEmotional labor in the 21st century $ediverse perspectives on the psychology of emotion regulation at work /$fedited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp 205 $a1st ed. 210 1$aNew York :$cRoutledge Academic,$d2013. 215 $a1 online resource (345 p.) 225 1 $aOrganization and Management Series 300 $aDescription based upon print version of record. 311 08$a1-138-11591-6 311 08$a1-84872-949-9 320 $aIncludes bibliographical references and indexes. 327 $aCover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level 327 $aPART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor 327 $aPART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index 330 $a"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--$cProvided by publisher. 410 0$aOrganization and management series (Routledge (Firm)) 606 $aNonverbal communication in the workplace 606 $aEmployees$xAttitudes 606 $aCustomer relations 606 $aInterpersonal relations 606 $aPsychology, Industrial 615 0$aNonverbal communication in the workplace. 615 0$aEmployees$xAttitudes. 615 0$aCustomer relations. 615 0$aInterpersonal relations. 615 0$aPsychology, Industrial. 676 $a331.25/6 686 $aPSY021000$aBUS041000$2bisacsh 701 $aDiefendorff$b James$01873153 701 $aGrandey$b Alicia$01873154 701 $aRupp$b Deborah E.$f1975-$01873155 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910957630003321 996 $aEmotional labor in the 21st century$94483115 997 $aUNINA