LEADER 05662oam 22007574 450 001 9910957005203321 005 20250411034121.0 010 $a9786611024451 010 $a9781136368332 010 $a1136368337 010 $a9781281024459 010 $a1281024457 010 $a9781429495349 010 $a1429495340 010 $a9780080516257 010 $a0080516254 035 $a(CKB)1000000000023774 035 $a(EBL)298486 035 $a(OCoLC)171132048 035 $a(SSID)ssj0000237387 035 $a(PQKBManifestationID)11191716 035 $a(PQKBTitleCode)TC0000237387 035 $a(PQKBWorkID)10207812 035 $a(PQKB)11075343 035 $a(Au-PeEL)EBL298486 035 $a(CaPaEBR)ebr10179959 035 $a(CaONFJC)MIL102445 035 $a(OCoLC)880742310 035 $a(MiAaPQ)EBC298486 035 $a(EXLCZ)991000000000023774 100 $a20030311h20112003 uy 0 101 0 $aeng 135 $aurcn#---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aReturn on investment in training and performance improvement programs /$fJack J. Phillips 205 $aSecond edition. 210 $aAbingdon, Oxon $cRoutledge$d2011 215 $a1 online resource (395 p.) 225 1 $aImproving human performance series 300 $aDescription based upon print version of record. 311 08$a9780750676014 311 08$a0750676019 320 $aIncludes bibliographical references and index. 327 $aFront Cover; Return on Investment in Training and Performance Improvement Programs; Copyright Page; Contents; Preface; Acknowledgments; Chapter 1. Measuring the Return on Investment: Key Issues and Trends; ROI Progress and Status; Why ROI?; The Concerns with ROI; Barriers to ROI Implementation; Benefits of ROI; ROI Best Practices; Final Thoughts; References; Chapter 2. ROI Model; Building the ROI Methodology; An Evaluation Framework; The ROI Model; Operating Standards and Philosophy; Implementation Issues; Application and Practice; Final Thoughts; Introduction to Case Study 327 $aCase Study-Part A, Linear Network SystemsReferences; Chapter 3. Collecting Data; Sources of Data; Questionnaires and Surveys; Testing; Interviews; Focus Groups; Observations; Business Performance Monitoring; Action Planning and Follow-Up Assignments; Performance Contracts; Selecting the Appropriate Method; Data Tabulation Issue; Final Thoughts; Case Study-Part B, Linear Network Systems; References; Further Reading; Chapter 4. Isolating the Effects of Training; Preliminary Issues; Use of Control Groups; Trend Line Analysis; Forecasting Methods; Participant Estimate of Training's Impact 327 $aSupervisor Estimate of Training's ImpactManagement Estimate of Training's Impact; Customer Input of Training's Impact; Expert Estimation of Training's Impact; Calculating the Impact of Other Factors; Using the Techniques; Final Thoughts; Case Study-Part C, Linear Network Systems; References; Further Reading; Chapter 5. Converting Data to Monetary Benefits; Preliminary Issues; Techniques for Converting Data to Monetary Values; Converting Output Data to Contribution; Calculating the Cost of Quality; Converting Employee Time; Using Historical Costs; Using Internal and External Experts' Input 327 $aUsing Values from External DatabasesUsing Estimates from Participants; Using Estimates from Supervisors and Managers; Linking with Other Measures; Using HRD Staff Estimates; Selecting the Appropriate Measures; Accuracy and Credibility of Data; Final Thoughts; Case Study-Part D, Linear Network Systems; References; Further Reading; Chapter 6. Tabulating Program Costs; Cost Strategies; Cost Tracking Issues; Major Cost Categories; Cost Accumulation and Estimation; Final Thoughts; Case Study-Part E, Linear Network Systems; References; Further Reading; Chapter 7. Calculating the Return 327 $aBasic IssuesROI Interpretation; Case Application; Other ROI Measures; Utility Analysis; Consequences of Not Training; ROI, the Profit Center, and EVA; ROI Issues; Final Thoughts; Case Study-Part F, Linear Network Systems; References; Further Reading; Chapter 8. Identifying Intangible Measures; Key Issues; Typical Intangible Measures; Final Thoughts; Case Study-Part G, Linear Network Systems; References; Further Reading; Chapter 9. ROI Forecasting; Why Forecast ROI?; The Trade-Offs of Forecasting; Preprogram ROI Forecasting; Forecasting with a Pilot Program; Forecasting ROI with Reaction Data 327 $aForecasting ROI with Learning Data 330 $aThe second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both 410 0$aImproving human performance series. 606 $aEmployees$xTraining of$xEvaluation$vHandbooks, manuals, etc 606 $aRate of return$vHandbooks, manuals, etc 615 0$aEmployees$xTraining of$xEvaluation 615 0$aRate of return 676 $a658.3/124 700 $aPhillips$b Jack J.$f1945-$0253912 801 0$bNCSU:B 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910957005203321 996 $aReturn on investment in training and performance improvement programs$94356915 997 $aUNINA