LEADER 04211oam 2200697 a 450 001 9910955523603321 005 20200520144314.0 010 $a9798400681936 010 $a9780313006746 010 $a0313006741 024 7 $a10.5040/9798400681936 035 $a(CKB)111056486935678 035 $a(OCoLC)614507010 035 $a(CaPaEBR)ebrary10023333 035 $a(SSID)ssj0000196621 035 $a(PQKBManifestationID)11189580 035 $a(PQKBTitleCode)TC0000196621 035 $a(PQKBWorkID)10154198 035 $a(PQKB)10730650 035 $a(Au-PeEL)EBL3000858 035 $a(CaPaEBR)ebr10023333 035 $a(OCoLC)847282655 035 $a(MiAaPQ)EBC3000858 035 $a(OCoLC)1435635636 035 $a(DLC)BP9798400681936BC 035 $a(Perlego)4202395 035 $a(EXLCZ)99111056486935678 100 $a20011119e20022024 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aManagement systems and organizational performance $ethe search for excellence beyond ISO9000 /$fMartin F. Stankard 205 $a1st ed. 210 1$aWestport, Conn. :$cPraeger,$d2002. 210 2$aLondon :$cBloomsbury Publishing,$d2024 215 $a1 online resource (338 p.) 300 $aBibliographic Level Mode of Issuance: Monograph 311 08$a9781567204780 311 08$a1567204783 320 $aIncludes bibliographical references (p. [305]-309) and index. 327 $aIntro -- Contents -- Illustrations -- Preface -- Acknowledgments -- PART I Management Systems -- CHAPTER 1 See Your Business as a System -- CHAPTER 2 Business Excellence and Its Payoff -- CHAPTER 3 High Performance Values -- PART II Cycles of High Performance -- CHAPTER 4 Cycles of Learning, Innovation and Improvement -- CHAPTER 5 Cycles: Ideal and Golden -- PART III Three Supporting Cycles and Their Interactions -- CHAPTER 6 Leadership and Planning Cycle -- CHAPTER 7 Capability-Development Cycle -- CHAPTER 8 Risk- Return Cycle -- CHAPTER 9 Interacting Cycles Generate High Performance -- PART IV Achieving High Performance -- CHAPTER 10 Assessment: Roadmap to Excellence -- CHAPTER 11 From Assessment to Improvement -- Appendix: Stankard's Baldrige Bicycle Analogy -- References -- Index. 330 8 $aOrganizations can and must be viewed as systems. This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.^L While evidence suggests that world-class firms continuously improve their products and processes, their techniques vary. This book gives you a framework for understanding how all of the new management techniques (even the fads) fit-or usually do not fit-your own business, and offers insight into avoiding potential business disasters. Identifying an organizational revolution built on cycles of planning, action, learning, and on a humanized scientific method, Stankard shows how firms that have won the Baldrige Award for performance excellence do, in fact, excel in the marketplace and on Wall Street. This is a unique book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000. 606 $aOrganizational effectiveness 606 $aSystem analysis 606 $aOrganizational learning 606 $aISO 9000 Series Standards 615 0$aOrganizational effectiveness. 615 0$aSystem analysis. 615 0$aOrganizational learning. 615 0$aISO 9000 Series Standards. 676 $a658.4/013 700 $aStankard$b Martin F$01796783 801 0$bDLC 801 1$bDLC 801 2$bDLC 906 $aBOOK 912 $a9910955523603321 996 $aManagement systems and organizational performance$94338721 997 $aUNINA