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010   $a1-282-05408-2
010   $a9786612054082
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100   $a20080929d2009      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 14$aThe contract scorecard $esuccessful outsourcing by design /$fby Sara Cullen
205   $a1st ed.
210   $aBurlington, VT $cAshgate Pub. Co. $cGower$d2009
215   $a1 online resource (267 p.)
300   $aDescription based upon print version of record.
311 08$a1-03-283797-7 
311 08$a0-566-08793-6 
320   $aIncludes bibliographical references and index.
327   $aCover; Contents; List of Figures; List of Tables; Foreword; Preface; 1 Introduction; 2 The Quadrants of the Contract Scorecard; 3 The Steps in Developing KPIs; 4 Schemes for the Consequences of KPI Performance; 5 Planning the Contract Scorecard; 6 The Quality Specification - The Service Level Agreement (SLA); 7 The Financial Specification - The Financial Schedule; 8 The Relationship Specification - The Governance Charter; 9 The Strategic Specification - Unique Contract Schedules; 10 Conclusion; References; Index; About the Author
330   $aAn upfront investment in your contracts, from a commercial rather than legal perspective is probably the single most influential activity you can undertake; one that will ensure your outsourcing relationships have clear business goals as the focus of the deal. Reading a copy of Sara Cullen's The Contract Scorecard should be the first step in that investment.
606   $aContracting out
606   $aContracting out$xEvaluation
615  0$aContracting out.
615  0$aContracting out$xEvaluation.
676   $a658.4
676   $a658.4/058
676   $a658.4058
700   $aCullen$b Sara$01873144
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910954113503321
996   $aThe contract scorecard$94483101
997   $aUNINA