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200 10$aMicrosoft Dynamics CRM 4 for dummies /$fJoel Scott, David Lee
205   $a1st ed.
210   $aIndianapolis, IN $cWiley$d2008
215   $a1 online resource (434 p.)
225 1 $a--For dummies
300   $aIncludes index.
311 08$a9780470343258 
311 08$a0470343257 
327   $aMicrosoft Dynamics CRM 4 for Dummies; About the Authors; Authors' Acknowledgments; Contents at a Glance; Table of Contents; Introduction; Part I: Microsoft CRM Basics; Part II: Setting Things Up; Part III: Managing Sales; Part IV: Making the Most of Marketing; Part V: Taking Care of Your Customers; Part VI: The Part of Tens; Index
330   $aCustomer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you're already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft Dynamics CRM 4 For Dummies is a great place to start! Written by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft's CRM solution in a jiffy. Whether you're considering a CRM system for the first time or
410  0$a--For dummies.
606   $aCustomer relations$xData processing
606   $aRelationship marketing
615  0$aCustomer relations$xData processing.
615  0$aRelationship marketing.
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