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210  1$aSt. John's :$cDoreen Westera,$d2010.
215   $a1 online resource (1 video file (00:13:53)) $csound, colour
225 1 $aEnhancing Communication and Counselling Skills in Today's Nursing Practice ;
330 8 $aAssociate professor Doreen Westera, RN, MScN, MEd, Memorial University, discusses empathy as an essential skill when counseling clients.
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