LEADER 03965nam  22006975  450 
001 9910878987603321
005 20240803130459.0
010   $a9783031638756$b(electronic bk.)
010   $z9783031638749
024 7 $a10.1007/978-3-031-63875-6
035   $a(MiAaPQ)EBC31579729
035   $a(Au-PeEL)EBL31579729
035   $a(CKB)33645289400041
035   $a(DE-He213)978-3-031-63875-6
035   $a(EXLCZ)9933645289400041
100   $a20240803d2024      u|         0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aService 4.0 $eTechnology-Enabled Customer-Centric Supply Chains /$fby Parminder Singh Kang, Xiaojia Wang, Joong Y. Son, Mohsin Jat
205   $a1st ed. 2024.
210  1$aCham :$cSpringer Nature Switzerland :$cImprint: Springer,$d2024.
215   $a1 online resource (90 pages)
225 1 $aSpringerBriefs in Service Science,$x2731-3751
311 08$aPrint version: Kang, Parminder Singh Service 4. 0 Cham : Springer,c2024 9783031638749 
327   $aIntroduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics ? Case Study on Women?s Clothing E-commerce Reviews -- Future of Customer-Centric Service-Based Supply Chains.
330   $aThis book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field.
410  0$aSpringerBriefs in Service Science,$x2731-3751
606   $aBusiness logistics
606   $aProduction management
606   $aBusiness information services
606   $aService industries
606   $aApplication software
606   $aSupply Chain Management
606   $aOperations Management
606   $aIT in Business
606   $aServices
606   $aComputer and Information Systems Applications
615  0$aBusiness logistics.
615  0$aProduction management.
615  0$aBusiness information services.
615  0$aService industries.
615  0$aApplication software.
615 14$aSupply Chain Management.
615 24$aOperations Management.
615 24$aIT in Business.
615 24$aServices.
615 24$aComputer and Information Systems Applications.
676   $a658.7
700   $aKang$b Parminder Singh$01764375
701   $aWang$b Xiaojia$01764376
701   $aSon$b Joong Y$01764377
701   $aJat$b Mohsin$01764378
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
912   $a9910878987603321
996   $aService 4.0$94271046
997   $aUNINA