LEADER 04369nam 2200685 a 450 001 9910877577903321 005 20200520144314.0 010 $a0-470-42851-1 010 $a1-282-11264-3 010 $a9786612112645 010 $a0-470-37773-9 035 $a(CKB)1000000000747778 035 $a(EBL)433909 035 $a(OCoLC)427897480 035 $a(SSID)ssj0000073965 035 $a(PQKBManifestationID)11110134 035 $a(PQKBTitleCode)TC0000073965 035 $a(PQKBWorkID)10118659 035 $a(PQKB)11706751 035 $a(MiAaPQ)EBC433909 035 $a(OCoLC-P)427897480 035 $a(CaSebORM)9780470278123 035 $a(EXLCZ)991000000000747778 100 $a20080124d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe business-oriented CIO $ea guide to market-driven management /$fGeorge Tillman 210 $aHoboken, N.J. $cJohn Wiley & Sons$dc2008 215 $a1 online resource (275 p.) 300 $aDescription based upon print version of record. 311 $a0-470-27812-9 320 $aIncludes bibliographical references and index. 327 $aTHE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; NOTES; Chapter 2: IT Governance; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 3: IT Strategy and Planning; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTE; Chapter 4: Portfolio Management; THE PROBLEM 327 $aTHE IT SOLUTIONWHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 6: Market Intelligence; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; Chapter 7: Service-Offering Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 8: Performance Management 327 $aTHE PROBLEMTHE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 10: In Search of Customer Service; DO WHAT I SAY, NOT WHAT I DO; A NEW LOOK AT SERVICE; SERVICE ECONOMY VERSUS SERVICE MENTALITY; DO YOU WANT COURTESY WITH THAT?; REFERENCES; NOTES; Chapter 11: Local Heroes; ACHIEVING MARKET-DRIVEN MANAGEMENT; FIRST STEPS FIRST; A FINAL THOUGHT; REFERENCES; NOTES 327 $aIndex 330 $aThe Business-Oriented CIO: A Guide to Market-Driven Management introduces the Market Driven Management approach, which applies and adapts some of the best for-profit business thinking for use by CIOs and IT managers. IT departments are integral parts of businesses; if the electronic components like e-commerce sites fail, the business will come to a screeching halt. Run your IT department like a business rather than a reactive entity that only functions to fix problems, and transform your image from that of service center to a true business partner. 517 3 $aMarket-driven management 606 $aChief information officers 606 $aInformation technology$xManagement 606 $aBusiness planning 606 $aInformation technology$xEconomic aspects 606 $aConsumer satisfaction$xEconomic aspects 615 0$aChief information officers. 615 0$aInformation technology$xManagement. 615 0$aBusiness planning. 615 0$aInformation technology$xEconomic aspects. 615 0$aConsumer satisfaction$xEconomic aspects. 676 $a658.4/038 700 $aTillmann$b George$0859265 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910877577903321 996 $aThe business-oriented CIO$94198053 997 $aUNINA