LEADER 05519nam 22007814a 450 001 9910877522103321 005 20200520144314.0 010 $a9786610450022 010 $a9781119197010 010 $a1119197015 010 $a9781280450020 010 $a1280450029 010 $a9780470047194 010 $a0470047194 035 $a(CKB)1000000000356917 035 $a(EBL)258837 035 $a(OCoLC)475974782 035 $a(SSID)ssj0000116193 035 $a(PQKBManifestationID)11140897 035 $a(PQKBTitleCode)TC0000116193 035 $a(PQKBWorkID)10032392 035 $a(PQKB)11199769 035 $a(MiAaPQ)EBC258837 035 $a(CaSebORM)9780470044476 035 $a(OCoLC)402405636 035 $a(OCoLC)ocm402405636 035 $a(EXLCZ)991000000000356917 100 $a20060201d2006 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aBusiness intelligence competency centers $ea team approach to maximizing competitive advantage /$fGloria J. Miller, Dagmar Brautigam, Stefanie V. Gerlach 205 $a1st edition 210 $aHoboken, N.J. $cJohn Wiley & Sons, Inc.$dc2006 215 $a1 online resource (222 p.) 225 1 $aWiley and SAS Business Series ;$vv.8 300 $aDescription based upon print version of record. 311 08$a9781119090335 311 08$a1119090334 311 08$a9780470044476 311 08$a0470044470 320 $aIncludes bibliographical references and index. 327 $aBusiness Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage; About the Authors; About the Contributors; Contents; Foreword; Preface; Acknowledgments; Chapter 1: Introduction; Overview; Business Intelligence as a Competitive Differentiator; Business Intelligence Competency Center; Summary; Endnotes; Chapter 2: Business Intelligence in the Organization; Overview; General Findings of the Survey; Business Intelligence Competency Centers; Summary; Chapter 3: Primary Functions of the Business Intelligence Competency Center; Overview 327 $aFunctional Areas Inside the BICCDetailed Checklist for the Functional Areas in the BICC; Related Functional Areas; Summary; Chapter 4: Planning a Business Intelligence Competency Center: Using the Information Evolution Model; Overview; Four Critical Dimensions of the Information Evolution Model; Five Levels of Maturity in the Information Evolution Model; Defining the BI Strategy; Summary; Endnotes; Chapter 5: Human Capital; Overview; Staffing the Business Intelligence Competency Center; Summary; Chapter 6: Knowledge Processes; Overview 327 $aKnowledge Processes in the Business Intelligence Competency Center's Functional AreasSummary; Chapter 7: Culture; Overview; Organizational Setup and Funding; Performance Metrics; Knowledge Management; Change Management; Summary; Endnotes; Chapter 8: Infrastructure; Overview; Considerations from a BICC Perspective; Business Intelligence Infrastructure Selection Criteria; Road Map to Implementing a BI Infrastructure; Summary; Chapter 9: Setting Up and Ensuring Ongoing Support; Overview; Setup Process in Detail; Working with Software Vendors; Summary; Endnote; Chapter 10: Cases from the Field 327 $aInsurance, South Africa: Mutual & Federal Defines Business Intelligence StrategyPublic Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center; Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center; Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank; Summary; Endnote; Chapter 11: Ten Recommendations for a Highly Effective Business Intelligence Competency Center; Have a Vision for Business Intelligence; Create a Joint Venture Between Business and Information Technology 327 $aIt's a Process, Not a ProjectMaintain Clear Vision, Concrete Objectives; Integrate and Consolidate; Practice Effective Change Management; Carry Out Staff Induction, Training, Development; Deliver Ongoing Value; Ensure the Infrastructure's Depth and Breadth; Use a Multidimensional Approach; Appendix A: List of Abbreviations; Appendix B: Additional Roles; Index 330 $aTransform data into action for competitive advantage""The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'""--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom""BI is more than technology and projects. 410 0$aWiley and SAS Business Series 606 $aBusiness intelligence$xManagement 606 $aKnowledge management 606 $aStrategic planning 615 0$aBusiness intelligence$xManagement. 615 0$aKnowledge management. 615 0$aStrategic planning. 676 $a658.4/72 700 $aMiller$b Gloria J$01343720 701 $aBrautigam$b Dagmar$01762406 701 $aGerlach$b Stefanie Virginia$f1969-$01762407 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910877522103321 996 $aBusiness intelligence competency centers$94202325 997 $aUNINA