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010   $a9786610721801
010   $a9780470893128
010   $a0470893125
010   $a9781119196921
010   $a1119196922
010   $a9781280721809
010   $a1280721804
010   $a9780470102145
010   $a0470102144
035   $a(CKB)1000000000356854
035   $a(EBL)281860
035   $a(OCoLC)78057087
035   $a(SSID)ssj0000073960
035   $a(PQKBManifestationID)11123506
035   $a(PQKBTitleCode)TC0000073960
035   $a(PQKBWorkID)10118658
035   $a(PQKB)10663619
035   $a(MiAaPQ)EBC281860
035   $a(CaSebORM)9780470047460
035   $a(OCoLC)187916156
035   $a(OCoLC)ocm187916156 
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100   $a20060622d2007      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aBusiness process management and balanced scorecard $eusing processes as strategic drivers /$fRalph F. Smith
205   $a1st edition
210   $aHoboken, N.J. $cJ. Wiley & Sons$dc2007
215   $a1 online resource (240 p.)
300   $aIncludes index.
311 08$a9780470047460 
311 08$a0470047461 
327   $aA world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
330   $aBusiness Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
606   $aWorkflow$xManagement
606   $aBenchmarking (Management)
606   $aPerformance$xManagement
606   $aStrategic planning
615  0$aWorkflow$xManagement.
615  0$aBenchmarking (Management)
615  0$aPerformance$xManagement.
615  0$aStrategic planning.
676   $a658.4012
676   $a658.51
700   $aSmith$b Ralph F.$f1953-$01763954
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910877385403321
996   $aBusiness process management and balanced scorecard$94204644
997   $aUNINA