LEADER 05012nam 2200685 a 450 001 9910876978303321 005 20200520144314.0 010 $a1-282-03447-2 010 $a9786612034473 010 $a1-4443-0134-9 010 $a1-4443-0135-7 035 $a(CKB)1000000000722782 035 $a(EBL)416387 035 $a(OCoLC)438702164 035 $a(SSID)ssj0000123254 035 $a(PQKBManifestationID)11159765 035 $a(PQKBTitleCode)TC0000123254 035 $a(PQKBWorkID)10007842 035 $a(PQKB)10591961 035 $a(MiAaPQ)EBC416387 035 $a(PPN)153216417 035 $a(EXLCZ)991000000000722782 100 $a20080117d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aClients driving innovation /$fedited by Peter Brandon, Shu-Ling Lu 210 $aChichester, West Sussex ;$a[Malden] MA $cWiley-Blackwell ;$a[Salford] $cThinklab ;$a[Rotterdam, The Netherlands] $cCIB$d2008 215 $a1 online resource (295 p.) 300 $aDescription based upon print version of record. 311 $a1-4051-7566-4 320 $aIncludes bibliographical references and index. 327 $aContents; Note on editors; List of contributors; Note on CIB; Note on Think Lab; Acknowledgements; Preface; PART 1 THE CONTEXT FOR INNOVATION; 1 A global agenda for revaluing construction: the client's role; 2 Revaluing construction: implications for the construction process; 3 Is the client really part of the team? A contemporary policy perspective on Latham/Egan; 4 Enabling clients to be professional; 5 Challenging the illusion of the all powerful clients' role in driving innovation; 6 Reifying the client in construction management research? Alternative perspectives on a complex construct 327 $a7 A proposed taxonomy for construction clients8 Clients' roles and contributions to innovations in the construction industry: when giants learn to dance; 9 Setting the game plan: the role of clients in construction innovation and diffusion; 10 Clients as innovation drivers in large engineering projects; 11 Knowing differently, innovating together? Exploring the dynamics of knowledge creation across boundaries in clients' design teams; 12 The role of the client in the innovation processes of small construction professional service firms; 13 Client-oriented contractor innovation 327 $a14 Driving innovation in construction: a conceptual model of client leadership behaviour15 Critical actions by clients for effective development and implementation of construction innovations; PART 2 THE INNOVATION PROCESS; 16 Overcoming resistance to innovation: the integration champion in construction; 17 Client-driven innovation through a requirements-oriented project process; 18 Knowledge management supports clients driving innovation: two case studies; 19 Implementing innovations in infrastructures for the built environment: the role of project developers, customers and users 327 $aPART 3 MOVING IDEAS INTO PRACTICE20 Client driven performance improvement strategies for the construction industry: development and implementation challenges; 21 Public policy, clients and the construction industry; 22 Value for money versus complexity: a battle of giants in the public sector?; 23 The role of the professional client in leading change: a case study of Stanhope plc; 24 Customer focus: time, the enemy of desire - a contractor developer perspective; 25 The role of the client in building site innovations 327 $a26 A complex systems approach to customer co-innovation: a financial services case studyIndex 330 $aIn recent years the construction industry has been criticised for lack of successful innovation compared to other major industries. The question of why the industry has not been seen to be innovative has created concern among many involved with construction and property. The driving concern is where the motivation for this innovation should come from. Although construction clients have made an impact in this area, the industry itself seems divided as to whether, when and where clients should drive the innovation process.Clients Driving Innovation brings together an international group 606 $aBuilding$xTechnological innovations 606 $aConstruction industry$xCustomer services 606 $aCustomer relations 606 $aConsumer satisfaction 606 $aProduction planning 615 0$aBuilding$xTechnological innovations. 615 0$aConstruction industry$xCustomer services. 615 0$aCustomer relations. 615 0$aConsumer satisfaction. 615 0$aProduction planning. 676 $a690.068/8 701 $aBrandon$b P. S$g(Peter S.)$0565113 701 $aLu$b Shu-Ling$0867131 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910876978303321 996 $aClients driving innovation$94205018 997 $aUNINA