LEADER 04392nam 22007215 450 001 9910874670803321 005 20240718130210.0 010 $a9783031651151 010 $a3031651154 024 7 $a10.1007/978-3-031-65115-1 035 $a(MiAaPQ)EBC31534297 035 $a(Au-PeEL)EBL31534297 035 $a(CKB)33030839400041 035 $a(DE-He213)978-3-031-65115-1 035 $a(OCoLC)1449694236 035 $a(EXLCZ)9933030839400041 100 $a20240718d2024 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aEmbracing Sustainability Management Through Excellence in Services $eSelected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023 /$fedited by Maria Vincenza Ciasullo, Jacques Martin, Federico Brunetti 205 $a1st ed. 2024. 210 1$aCham :$cSpringer Nature Switzerland :$cImprint: Springer,$d2024. 215 $a1 online resource (232 pages) 225 1 $aSpringer Proceedings in Business and Economics,$x2198-7254 311 08$a9783031651144 311 08$a3031651146 327 $aThe wellbeing enterprise for sustainability: Theory, Tenets, Testing -- The interconnections between digital servitization and sustainability: Current trends and future research directions -- Lean digital culture as an enabler of corporate sustainability performance: The mediating role of intention to use Industry 4.0 technologies -- Exploring the Influence of Digital Communication Tools on Reputation and Loyalty: A Study of Agri-food Firms -- ITALIAN MUSEUMS, SUSTAINABILITY, AND THE VOICE OF GENERATION Z -- What if banking was green? An essay to quantify the effect of fintech on financial inclusion and environmental sustainability -- A new business model for the fashion industry. The emergence of Fashion-as-a-Service -- The Sustainability Opportunity Study (SOS) ? The Case of Swedish Cement and Concrete -- Process mapping for relevance - revisiting the sustainability opportunity study -- Safeguarding Ethics, Sustaining Success: the Role of Italy?s Legality Rating in Mitigating Firms? Insolvency Risk -- Performing audits in a service company that is implementing Lean and ISO 14001 for environmental sustainability. A case study from Italy -- Creating a value driven entrepreneurship opportunity using design thinking and ?servitisation?. 330 $aThis book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today?s unpredictable and fragile business landscapes. Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31?September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking. 410 0$aSpringer Proceedings in Business and Economics,$x2198-7254 606 $aService industries 606 $aStrategic planning 606 $aLeadership 606 $aIndustrial organization 606 $aTechnology$xSociological aspects 606 $aInformation technology 606 $aServices 606 $aBusiness Strategy and Leadership 606 $aOrganization 606 $aInformation and Communication Technologies (ICT) 615 0$aService industries. 615 0$aStrategic planning. 615 0$aLeadership. 615 0$aIndustrial organization. 615 0$aTechnology$xSociological aspects. 615 0$aInformation technology. 615 14$aServices. 615 24$aBusiness Strategy and Leadership. 615 24$aOrganization. 615 24$aInformation and Communication Technologies (ICT). 676 $a338.47 700 $aCiasullo$b Maria Vincenza$0594623 701 $aMartin$b Jacques$0416376 701 $aBrunetti$b Federico$024151 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910874670803321 996 $aEmbracing Sustainability Management Through Excellence in Services$94183686 997 $aUNINA