LEADER 01464oam 2200493zu 450 001 9910841582303321 005 20210807004917.0 010 $a1-119-19840-2 035 $a(CKB)3710000000492880 035 $a(SSID)ssj0001579535 035 $a(PQKBManifestationID)16255581 035 $a(PQKBTitleCode)TC0001579535 035 $a(PQKBWorkID)14860916 035 $a(PQKB)11767388 035 $a(EXLCZ)993710000000492880 100 $a20160829d2009 uy 101 0 $aeng 181 $ctxt 182 $cc 183 $acr 200 10$aBusiness process mapping workbook : improving customer satisfaction 210 31$a[Place of publication not identified]$cWiley$d2009 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a0-470-44628-5 606 $aBusiness planning 606 $aTotal quality management 606 $aFlow charts 606 $aManagement Theory$2HILCC 606 $aManagement$2HILCC 606 $aBusiness & Economics$2HILCC 615 0$aBusiness planning 615 0$aTotal quality management 615 0$aFlow charts 615 7$aManagement Theory 615 7$aManagement 615 7$aBusiness & Economics 676 $a658.401 700 $aJacka$b J. Mike$01605046 702 $aKeller$b Paulette J 801 0$bPQKB 906 $aBOOK 912 $a9910841582303321 996 $aBusiness process mapping workbook : improving customer satisfaction$94137478 997 $aUNINA