LEADER 05426nam 2200649 a 450 001 9910830687403321 005 20170809164620.0 010 $a1-119-19803-8 010 $a1-280-91676-1 010 $a9786610916764 010 $a0-470-13591-3 035 $a(CKB)1000000000356500 035 $a(EBL)304942 035 $a(OCoLC)166880500 035 $a(SSID)ssj0000074857 035 $a(PQKBManifestationID)11125461 035 $a(PQKBTitleCode)TC0000074857 035 $a(PQKBWorkID)10127223 035 $a(PQKB)10547598 035 $a(MiAaPQ)EBC304942 035 $a(PPN)13236588X 035 $a(CaSebORM)9780470095218 035 $a(EXLCZ)991000000000356500 100 $a20061117d2007 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe executive's guide to information technology$b[electronic resource] /$fJohn Baschab, Jon Piot ; foreword by Nicholas G. Carr 205 $a2nd ed. 210 $aHoboken, N.J. $cJohn Wiley & Sons$dc2007 215 $a1 online resource (673 p.) 300 $aDescription based upon print version of record. 311 $a0-470-09521-0 320 $aIncludes bibliographical references and index. 327 $aTHE EXECUTIVE'S GUIDE TO INFORMATION TECHNOLOGY; Foreword; Contents; Acknowledgments; About the Authors; Preface to the Second Edition; Preface to the First Edition; Part I: The Effective IT Organization; Chapter 1: The IT Dilemma; What Good Is Information Technology?; Information Technology Misery; A Burning Platform; Information Technology Satisfaction?; The Information Technology Dilemma; Chapter 2: IT Ineffectiveness Sources and Causes; Symptoms of IT Distress; Proximate and Ultimate Causes of IT Ineffectiveness; Steps to Effective IT Management; Chapter 3: Information Technology Costs 327 $aWhy This Topic Is ImportantIntroduction to Benchmarking IT Spending; IT Spending-Trends, Comparisons, and Benchmarking; Key IT Cost Drivers; Scale Economies; Aligning IT Spending with Business Strategy; Taking Action Based on Spending Benchmarks; IT Spending Decisions: Summary; Chapter 4: IT Scope and Strategy; Why This Topic Is Important; Scope of IT Activities; Setting IT Strategic Priorities; Methodologies for IT Management; Part II: Managing the IT Department; Chapter 5: The IT Organization; Why This Topic Is Important; IT Organization Overview; IT Department Organization Structure 327 $aIT Operations and Infrastructure GroupApplication Development and Support; CIO and Administrative Support; Other IT Organizational Issues; Summary; Chapter 6: The Chief Information Officer; Why This Topic Is Important; Critical Role of the CIO; The Talent Challenge; Responsibilities and Skills Needed; How Successful CIOs Allocate Their Time; Recruiting and Retaining the Ideal Candidate; Other Factors Impacting the CIO's Role; Getting Promoted; The Role of the IT Steering Committee; Evaluating the CIO; The CTO; Organizations for CIOs; Chapter 7: IT Standards; Why This Topic Is Important 327 $aStandard Setting for Technology AreasFramework for Setting Technology Standards; Free and Open Source Software; Product Life-Cycle Analysis and Implications for Technology Standard Setting; Communicating IT Standards to the Business; Enforcing IT Standards; What to Do When You Inherit a "Highly Heterogeneous Environment"; Summary; Sources of Information for Assessing Technology Standards; Chapter 8: IT Operations and Infrastructure; Why This Topic Is Important; Scope of Operations; Performance Management and Service Level Agreements; Techniques for Standardizing IT Operations 327 $aSetting Staffing Resource LevelsImportance of Process Improvement and Root Cause Analysis; Communicating Success; Evaluating Infrastructure Investments; Summary; Chapter 9: IT Problem Management; Why This Topic Is Important; Problem and Request Management; Managing an Effective Help Desk; Help Desk Outsourcing; Chapter 10: Application Management; Why This Topic Is Important; Architecture; Application Strategy; Software as a Service; Maintaining Existing Applications; Developing New Applications; Implementing Packaged Applications; Quality Assurance Testing; Summary 327 $aChapter 11: IT Human Resources 330 $aPraise for the The Executive's Guide to Information Technology""This book is important reading. It offers practical, real-world insight and pragmatic no-nonsense approaches for people who have a stake in corporate IT. ""--Lynda Applegate, Henry R. Byers Professor of Business Administration, Harvard Business School""Information systems and processes are very important parts of our due diligence assessment of a company--yet the jargon is often more difficult to understand than many foreign languages. Baschab and Piot effectively translate IT into words and concepts that busin 606 $aInformation resources management 606 $aInformation technology$xManagement 615 0$aInformation resources management. 615 0$aInformation technology$xManagement. 676 $a658.4038 700 $aBaschab$b John$f1968-$01604377 701 $aPiot$b Jon$f1966-$01604378 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910830687403321 996 $aThe executive's guide to information technology$93929179 997 $aUNINA