LEADER 05348nam 22006494a 450 001 9910830010903321 005 20170815112905.0 010 $a1-280-73956-8 010 $a9786610739561 010 $a0-470-02865-3 010 $a0-470-02866-1 035 $a(CKB)1000000000357310 035 $a(EBL)284442 035 $a(SSID)ssj0000244419 035 $a(PQKBManifestationID)11191236 035 $a(PQKBTitleCode)TC0000244419 035 $a(PQKBWorkID)10169446 035 $a(PQKB)11039010 035 $a(MiAaPQ)EBC284442 035 $a(OCoLC)85820841 035 $a(EXLCZ)991000000000357310 100 $a20060215d2006 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aService modelling$b[electronic resource] $eprinciples and applications /$fVilho Ra?isa?nen 210 $aChichester, England ;$aHoboken, NJ $cWiley$dc2006 215 $a1 online resource (297 p.) 300 $aDescription based upon print version of record. 311 $a0-470-01807-0 320 $aIncludes bibliographical references (p. [249]-251) and index. 327 $aSERVICE MODELLING; Contents; Acknowledgements; Preface; Abbreviations; How to Read This Book; Information About Trademarks and Copyrights; List of Figures; List of Tables; I Background; 1 Introduction; 1.1 Definition of Service Modelling; 1.2 Packet-based Services; 1.2.1 State of the Art; 1.2.2 Trends; 1.3 Emerging Technologies; 1.3.1 WWRF; 1.3.2 MobiLife; 1.4 Summary; 1.5 Highlights; 2 Approaches to Modelling; 2.1 Introduction to Modelling; 2.2 Software Engineering Paradigm; 2.3 Object-Oriented Modelling; 2.4 Expert Systems; 2.5 Service-Oriented Architectures; 2.6 Databases 327 $a2.7 Architecture Design2.8 Other Modelling Methods; 2.9 Summary; 2.10 Highlights; 3 Industry Initiatives; 3.1 Introduction; 3.2 OMG; 3.2.1 Meta-modelling Viewpoint; 3.2.2 MOF; 3.2.3 MDA; 3.2.4 UML; 3.2.5 CORBA; 3.3 Business Process Management; 3.3.1 Workflow Management Coalition; 3.3.2 OASIS; 3.3.3 BPMI.org; 3.3.4 RosettaNet; 3.4 ITU; 3.5 3GPP; 3.6 TeleManagement Forum; 3.6.1 Enhanced Telecom Operations Map; 3.6.2 Shared Information/Data Model; 3.6.3 Service Framework; 3.6.4 Services Over IP; 3.7 IT Service Management Forum; 3.8 Activities Related to Internet Services; 3.8.1 W3C; 3.8.2 WS-I 327 $a3.8.3 Liberty Alliance3.9 Other Fora and Viewpoints; 3.9.1 SLAs; 3.9.2 OMA; 3.9.3 Semantic Description of Web Services; 3.10 Summary; 3.11 Highlights; II Service Modelling Concepts; 4 Requirements for Service Modelling; 4.1 Notation; 4.2 General Requirements and Concerns; 4.3 Technology-related Requirements; 4.4 Process-related Requirements; 4.5 Information Modelling-Related Requirements; 4.6 Stakeholder Type-Specific Requirements and Concerns; 4.6.1 End-user/Subscriber; 4.6.2 Service Provider; 4.6.3 Connectivity Provider; 4.6.4 Enabler Provider; 4.6.5 Stakeholder Interrelationships 327 $a4.7 Summary4.8 Highlights; 5 Management Framework; 5.1 Description of the Framework; 5.1.1 Views to Modelling Management Tasks; 5.1.2 Management Framework; 5.1.3 Service Life Cycle; 5.1.4 Service and Product Concepts; 5.2 Assumptions about Inter-provider Relations; 5.3 Relation to Existing Frameworks; 5.4 Summary; 5.5 Highlights; 6 Service Framework; 6.1 Introduction; 6.2 Service Quality Framework; 6.2.1 Prior Work; 6.2.2 Requirements; 6.2.3 Description of the Framework; 6.2.4 Use of the Framework in Service Quality Management; 6.2.5 Perspective; 6.3 Security Framework 327 $a6.3.1 Aspects of Security6.3.2 Privacy and Trust; 6.3.3 Security Framework; 6.3.4 Summary; 6.4 Using of Service Framework in Management Framework; 6.4.1 Product Creation; 6.4.2 Service Subcontracting; 6.4.3 Linking Service to Resources; 6.4.4 Purchasing a Product; 6.4.5 Service Optimisation; 6.5 End-user Services; 6.5.1 Introduction; 6.5.2 Background Data Transfer; 6.5.3 Interactive Data Transfer; 6.5.4 Messaging; 6.5.5 Streaming; 6.5.6 Conferencing; 6.6 Summary; 6.7 Highlights; 7 Service Modelling Patterns; 7.1 Modelling Framework; 7.2 Modelling Patterns; 7.2.1 Abstract Patterns 327 $a7.2.2 Basic Entities 330 $aLearn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, a 606 $aDigital communications 606 $aSoftware architecture 606 $aBusiness enterprises$xData processing 615 0$aDigital communications. 615 0$aSoftware architecture. 615 0$aBusiness enterprises$xData processing. 676 $a004.6068 676 $a658.500285 676 $a658.812011 700 $aRa?isa?nen$b Vilho$0855344 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910830010903321 996 $aService modelling$94040228 997 $aUNINA