LEADER 03575oam 2200709I 450 001 9910828778303321 005 20240516215019.0 010 $a1-136-82208-9 010 $a1-283-54751-1 010 $a9786613859969 010 $a1-136-82209-7 010 $a0-203-83040-7 024 7 $a10.4324/9780203830406 035 $a(CKB)2560000000089364 035 $a(EBL)995727 035 $a(OCoLC)829462023 035 $a(SSID)ssj0000701092 035 $a(PQKBManifestationID)11940506 035 $a(PQKBTitleCode)TC0000701092 035 $a(PQKBWorkID)10679198 035 $a(PQKB)11765582 035 $a(Au-PeEL)EBL995727 035 $a(CaPaEBR)ebr10592894 035 $a(CaONFJC)MIL385996 035 $a(OCoLC)808366451 035 $a(MiAaPQ)EBC995727 035 $a(EXLCZ)992560000000089364 100 $a20180706d2011 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aConflict and crisis communication $eprinciples and practices /$fedited by Carol A. Ireland, Martin J. Fisher and Gregory M. Vecchi 205 $a1st ed. 210 1$aLondon ;$aNew York, N.Y. :$cRoutledge,$d2011. 215 $a1 online resource (236 p.) 300 $aDescription based upon print version of record. 311 $a0-415-61512-7 311 $a0-415-61511-9 320 $aIncludes bibliographical references and index. 327 $aCover; Conflict and Crisis communication principles and Practice; Copyright; Contents; List of Figures and Tables; List of Abbreviations; Notes on Contributors; Foreword; 1. Conflict and Crisis Negotiation: The Negotiated Resolution Model; 2. Negotiation: Principles and Theoretical Underpinnings; 3. Crisis Situations: Communications, Goals and Techniques; 4. Application of Mental Illness and Cognitive Impairment to the Critical Incident: Considerations and Implications; 5. Application of Personality Disorder to the Critical Incident: Considerations and Implications 327 $a6. Ethical Considerations in a Conflict and Crisis Situation7. Expertise of the Negotiator in Conflict and Crisis Communication; 8. When the Management of the Critical Incident Goes Wrong: Pitfalls and Suggested Approaches; 9. Post-critical Incident: Considerations; 10. Held Against Their Will: Behaviour, Considerations and Implications for the Captive; Index 330 $aConflict and crisis communication is the management of a critical incident which has the potential for resolution through successful negotiations. This can include negotiating with individuals in crisis, such as those threatening self-harm or taking individuals hostage as part of emotional expression, and also critical incidents such as kidnapping and terrorist activities.By focusing on the empirical and strong theoretical underpinnings of critical incident management, and including clear demonstrations of the practical application of conflict and crisis communication by experts in t 606 $aConflict management 606 $aInterpersonal communication 606 $aNegotiation 615 0$aConflict management. 615 0$aInterpersonal communication. 615 0$aNegotiation. 676 $a363.2/3 676 $a363.23 701 $aFisher$b Martin J$01692532 701 $aIreland$b Carol A$01692533 701 $aVecchi$b Gregory M$01692534 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910828778303321 996 $aConflict and crisis communication$94069685 997 $aUNINA