LEADER 05323nam 22006494a 450 001 9910828412903321 005 20200520144314.0 010 $a1-280-26870-0 010 $a9786610268702 010 $a0-470-02146-2 010 $a0-470-02145-4 035 $a(CKB)1000000000244132 035 $a(EBL)228615 035 $a(OCoLC)224238797 035 $a(SSID)ssj0000197032 035 $a(PQKBManifestationID)11188835 035 $a(PQKBTitleCode)TC0000197032 035 $a(PQKBWorkID)10154382 035 $a(PQKB)11621560 035 $a(MiAaPQ)EBC228615 035 $a(Au-PeEL)EBL228615 035 $a(CaPaEBR)ebr10113970 035 $a(CaONFJC)MIL26870 035 $a(OCoLC)697716058 035 $a(EXLCZ)991000000000244132 100 $a20041115d2005 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 00$aManaging mobile services $etechnologies and business practices /$f[edited by] Ulla Koivukoski and Vilho Raisanen 205 $a1st ed. 210 $aChichester, West Sussex ;$aHoboken, NJ $cWiley$dc2005 215 $a1 online resource (273 p.) 300 $aDescription based upon print version of record. 311 $a0-470-02144-6 320 $aIncludes bibliographical references and index. 327 $aManaging Mobile Services; Contents; About the editors; Contributors; Foreword; About the book; Organization; Interdependencies between chapters; Acknowledgements; Abbreviations; 1 Introduction; 1.1 Introduction to managing mobile services; 1.2 The business environment; 1.3 Business requirements; 1.3.1 The end-user perspective; 1.3.2 The network operator and service provider perspective; 1.4 The shifting focus of service management; 1.5 End-user driven service development and optimization; 1.5.1 From customer requirements to service development 327 $a1.5.2 From customer experience to service optimization 1.6 Re-shaping the positioning of BSS and OSS; 1.7 Ways to capture market opportunity; 1.8 References; 2 Business Evolution of Mobile Services; 2.1 Introduction; 2.2 Mobile services evolution; 2.2.1 Voice and other calls; 2.2.2 Person-to-person messaging; 2.2.3 Content services; 2.2.4 Transaction services; 2.2.5 Business data services; 2.2.6 Advertising; 2.3 Value chain evolution; 2.3.1 Customers; 2.3.2 Mobile operators; 2.3.3 Service, content and application providers; 2.4 Business model evolution; 2.5 Conclusion 327 $a3 Focus Topic 1 - The Tune 2 Radio Service 3.1 Introduction; 3.2 The business environment encouraging service development; 3.3 Business model; 3.4 Value for the end-user; 3.5 Technical implementation; 3.5.1 The roles of the players in implementation; 3.5.2 Deployment; 3.6 Learning; 3.6.1 End-user perspective; 3.6.2 Technology perspective; 3.6.3 Business perspective; 4 Service Management; 4.1 Introduction; 4.2 Service management processes; 4.2.1 The service lifecycle; 4.2.2 Operating roles in service management; 4.2.3 Workflows and workflow management; 4.3 Service management architectures 327 $a4.4 Requirements for service management 4.4.1 Implications of a multi-provider environment; 4.4.2 Device management; 4.4.3 Personalization and differentiation; 4.4.4 Service convergence; 4.4.5 Telecom - IT convergence; 4.4.6 Inventory; 4.4.7 Multi-vendor environment; 4.4.8 Conclusion; 4.5 Service management for GSM networks; 4.6 Service management for GPRS and mobile data networks; 4.7 Service management for 3G and multimedia; 4.8 Reference; 5 Standardization Related to Service Management; 5.1 Introduction; 5.2 IETF; 5.3 Service availability forum; 5.4 3GPP; 5.5 OMA; 5.5.1 History 327 $a5.6 W3C, OASIS and WS-I5. 6.1 W3C; 5.6.2 OASIS; 5.6.3 WS-I; 5.7 Liberty Alliance; 5.7.1 History and organization; 5.7.2 Liberty and network identity; 5.7.3 The Liberty Specifications in detail; 5.7.4 Implementation status; 5.8 TMF; 5.9 DMTF; 5.10 OSS/J; 5.11 Conclusion; 5.12 References; 6 Requirements and Characteristics of IP Services; 6.1 Introduction; 6.2 Crash course in mobile network technologies; 6.3 Requirements of services; 6.3.1 Service class 1: content service; 6.3.2 Service class 2: augmented VoIP; 6.3.3 Summary; 6.4 Characteristics of services 327 $a6.4.1 Service class 1: content service 330 $aNew, attractive services for communications systems are versatile and promise to make the next generation of communications a success. Yet, as the systems grow more complex and diverse, so do the challenges of managing them. Service management derives from technologies used in fixed telephony systems and has evolved towards supporting packet-based services in an increasingly open environment. It is common belief that 3G (and later 4G) services will change the way we communicate and interrelate. The user will be put at centre stage and systems will be able to handle intelligent user 606 $aMobile communication systems$xManagement 615 0$aMobile communication systems$xManagement. 676 $a384.5/3/068 701 $aKoivukoski$b Ulla$01676425 701 $aRaisanen$b Vilho$0855344 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910828412903321 996 $aManaging mobile services$94042584 997 $aUNINA