LEADER 05230nam 22007454a 450 001 9910828350103321 005 20200520144314.0 010 $a1-62198-348-X 010 $a1-281-12657-8 010 $a9786611126575 010 $a0-8144-3014-7 035 $a(CKB)1000000000366295 035 $a(EBL)863942 035 $a(OCoLC)187920806 035 $a(SSID)ssj0000079317 035 $a(PQKBManifestationID)11107901 035 $a(PQKBTitleCode)TC0000079317 035 $a(PQKBWorkID)10067735 035 $a(PQKB)11541275 035 $a(Au-PeEL)EBL863942 035 $a(CaPaEBR)ebr10196216 035 $a(CaONFJC)MIL112657 035 $a(CaSebORM)9780814408902 035 $a(MiAaPQ)EBC863942 035 $a(OCoLC)ocm187920806 035 $a(EXLCZ)991000000000366295 100 $a20060330d2007 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aCoaching for emotional intelligence $ethe secret to developing the star potential in your employees /$fBob Wall 205 $a1st ed. 210 $aNew York $cAmacom$dc2007 215 $a1 online resource (238 p.) 300 $aDescription based upon print version of record. 311 $a0-8144-0890-7 320 $aIncludes bibliographical references (p. 211-213) and index. 327 $aContents; Acknowledgments; Introduction; PART I: THE IMPACT OF EMOTIONAL INTELLIGENCE ON COACHING AND DEVELOPMENT; 1 Understanding Emotional Intelligence; The Emergence of Emotional Intelligence: Why Sheer Brainpower Just Isn't Enough; Defining Emotional Intelligence; Lynn's Model of Emotional Intelligence; Mastery of Mission, Vision, and Guiding Principles; Self-Awareness and Self-Control; Empathy; Social Expertness; Personal Influence; Skill Application; Reflections; 2 The Role of Emotional Intelligence in Professional Success; Emotional Intelligence and the Complexity of Work 327 $aEmotional Intelligence and High IQ ProfessionsEmotional Intelligence and Leadership; Matching Emotional Intelligence to the Position: The Simmons EQ Profile; Reflections; 3 How Emotional Intelligence Raises the Bar for Coaching; The Scarcity of Coaching in the Workplace; Why Managers Don't Coach As Often As They Should; The Impact of Emotional Intelligence and Coaching Provided by Managers; Performance Management vs. Coaching for Emotional Intelligence; Reflections; 4 Coaching and the Diversity of the Human Experience; The Influence of Genetics; Growing Up in a Small Town 327 $aFormative Circumstances and ExperiencesEveryone Has a Story; Reflections; PART II: COACHING FUNDAMENTALS; 5 Personal Connections: Laying the Foundation for Coaching; Work and Leadership in the Industrial Age; Sweeping Change: Leadership in the Information Age; Can Coaching Have an Impact on Emotional Intelligence?; Five Requirements for Effective Coaching; Reflections; 6 Improving Your Descriptive Skills; Good Coaching Makes Performance Appraisals Easier; Describing Performance: Elemental Skills for Coaching; Describing Performance in Need of Improvement 327 $aDescribing Performance That Meets Your ExpectationsSkill Development; 7 So Now What Do You Say? A Structured Format for Coaching; Opening Statement; Observation; Impact; Request; Skill Development; PART III: FROM THEORY TO PRACTICE: COACHING IN THE REAL WORLD; 8 Praise: Such a Small Effort-Such a Huge Return; Delivering Praise; Why Don't Managers Praise More?; Guidelines for Effective Praise; Structured Format for Praise; Praise to Acknowledge Performance; Praise to Acknowledge Emotional Intelligence; Reflections; Skill Applications; 9 Corrective Coaching for Job Performance 327 $aQuestions Often Asked About Corrective CoachingFormulating Corrective Coaching; Examples of Corrective Coaching for Performance; Skill Development; Skill Applications; 10 Corrective Coaching to Develop Emotional Intelligence; Core Beliefs; Behaviors That Require Coaching; Four Steps in Coaching for Emotional Intelligence; Spontaneous Coaching; Skill Development; Skill Applications; 11 Preparing for a Formal Coaching Interview; Gathering and Recording Information; The Coaching Preparation Worksheet; Skill Application; 12 Structuring the Formal Coaching Interview 327 $aThe Formal Coaching Interview Form 330 $aTo bring out the best in your employees, remember that performance is only the beginning. 606 $aEmployees$xCoaching of 606 $aEmotional intelligence$xStudy and teaching 606 $aPerformance$xPsychological aspects 606 $aCareer development$xPsychological aspects 606 $aManagement$xPsychological aspects 615 0$aEmployees$xCoaching of. 615 0$aEmotional intelligence$xStudy and teaching. 615 0$aPerformance$xPsychological aspects. 615 0$aCareer development$xPsychological aspects. 615 0$aManagement$xPsychological aspects. 676 $a658.3/124 700 $aWall$b Bob$g(Bob Lee)$01661756 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910828350103321 996 $aCoaching for emotional intelligence$94017883 997 $aUNINA