LEADER 04393nam 2200709Ia 450 001 9910828020903321 005 20240410030729.0 010 $a1-78560-116-4 035 $a(CKB)3710000000421608 035 $a(EBL)2066696 035 $a(SSID)ssj0001568562 035 $a(PQKBManifestationID)16214815 035 $a(PQKBTitleCode)TC0001568562 035 $a(PQKBWorkID)14835391 035 $a(PQKB)10667637 035 $a(MiAaPQ)EBC2066696 035 $a(Au-PeEL)EBL2066696 035 $a(CaPaEBR)ebr11062233 035 $a(CaONFJC)MIL819706 035 $a(OCoLC)910847598 035 $a(UtOrBLW)bslw09345814 035 $a(EXLCZ)993710000000421608 100 $a20150714d2015 uy 0 101 0 $aeng 135 $aurun||||||||| 181 $ctxt 182 $cc 183 $acr 200 00$aMistreatment in organizations /$fedited by Pamela L. Perrewe, Jonathan R. B. Halbesleben, Christopher C. Rosen 205 $a1st ed. 210 1$aBingley, England :$cEmerald,$d2015. 210 4$dİ2015 215 $a1 online resource (285 p.) 225 1 $aResearch in occupational stress and well being,$x1479-3555 ;$vv. 13 300 $aDescription based upon print version of record. 311 $a1-78560-117-2 320 $aIncludes bibliographical references at the end of each chapters. 327 $aCan I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore. 330 $aThe objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe. 410 0$aResearch in occupational stress and well being ;$vv. 13. 606 $aMedical$xAllied Health Services / Occupational Therapy$2bisacsh 606 $aOccupational & industrial psychology$2bicssc 606 $aEmployees$xAbuse of 606 $aQuality of work life 606 $aJob stress 606 $aCustomer relations 615 7$aMedical$xAllied Health Services / Occupational Therapy. 615 7$aOccupational & industrial psychology. 615 0$aEmployees$xAbuse of. 615 0$aQuality of work life. 615 0$aJob stress. 615 0$aCustomer relations. 676 $a155.9042 701 $aPerrewe$b Pamela L$01660708 701 $aHalbesleben$b Jonathon R. B$01644390 701 $aRosen$b Christopher C$01660709 801 0$bUtOrBLW 801 1$bUtOrBLW 906 $aBOOK 912 $a9910828020903321 996 $aMistreatment in organizations$94069275 997 $aUNINA