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101 0 $aeng
135   $aurcnu||||||||
181   $2rdacontent
182   $2rdamedia
183   $2rdacarrier
200 14$aThe patient paradigm shifts $eprofiling the new healthcare consumer /$fJudy L. Chan
205   $aFirst edition.
210  1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2017.
215   $a1 online resource (xxiii, 222 pages) $cillustrations
225 1 $aHealthcare management collection,$x2333-861X
311   $a1-63157-409-4 
320   $aIncludes bibliographical references and index.
327   $a1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.
330 3 $aThe dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
410  0$aHealthcare management collection.$x2333-861X
606   $aPatient-centered health care$zUnited States
606   $aMedical care$zUnited States
606   $aMedical technology$xSocial aspects$zUnited States
606   $aPatient-Centered Care
606   $aDelivery of Health Care
606   $aBiomedical Technology
607   $aUnited States
610   $aAffordable Care Act (ACA)
610   $abig data
610   $aconsumer
610   $aconsumerism
610   $aconsumer profile
610   $acost of health care
610   $acustomer
610   $aEHR adoption
610   $ahealth
610   $ahealthcare
610   $ahealth information exchange
610   $ahealth insurance
610   $ahealthcare transformation
610   $ainteroperability
610   $aObamaCare
610   $apatient
610   $apatient-turned-consumer
610   $aprecision medicine
610   $atransparency
615  0$aPatient-centered health care
615  0$aMedical care
615  0$aMedical technology$xSocial aspects
615  2$aPatient-Centered Care.
615  2$aDelivery of Health Care.
615  2$aBiomedical Technology.
676   $a362.10973
700   $aChan$b Judy L.$01666458
801  0$bMiAaPQ
801  1$bMiAaPQ
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906   $aBOOK
912   $a9910827331403321
996   $aThe patient paradigm shifts$94025737
997   $aUNINA