LEADER 05188nam 2200685 450 001 9910827319403321 005 20230803213512.0 010 $a0-8389-1173-0 010 $a0-8389-9496-2 035 $a(CKB)3710000000463615 035 $a(EBL)2150471 035 $a(SSID)ssj0001533147 035 $a(PQKBManifestationID)12619962 035 $a(PQKBTitleCode)TC0001533147 035 $a(PQKBWorkID)11484122 035 $a(PQKB)10424837 035 $a(MiAaPQ)EBC2150471 035 $a(Au-PeEL)EBL2150471 035 $a(CaPaEBR)ebr11090866 035 $a(OCoLC)918892863 035 $a(EXLCZ)993710000000463615 100 $a20150910h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 04$aThe quality infrastructure $emeasuring, analyzing, and improving library services /$fedited by Sarah Anne Murphy 210 1$aChicago, [Illinois] :$cAmerican Library Association,$d2014. 210 4$dİ2014 215 $a1 online resource (201 p.) 300 $aIncludes index. 327 $aThe Quality Infrastructure: Measuring, Analyzing, and Improving Library Services; Contents; Introduction; Chapter 1: From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries; Program Foundation, 1991-1994; Developing an Ongoing Assessment Program, 1995-1999; Building Effective, Sustainable and Practical Library Assessment, 1999-2005; Integrating Planning and Assessment, 2006-2011; Assessment Activities: Local Surveys; Other Assessment Activities; Collaborative Assessment; Conclusion 327 $aChapter 2: Tracking Our Performance: Assessment at the University of Virginia LibraryDevelopment of the User Survey Program; The Evolution of the Management Information Services Department; Selected MIS Projects; The Balanced Scorecard Project; Sustainable Assessment; Conclusion; Chapter 3: The Implementation and Evolution of Quality Management in the University of Arizona Libraries; Introducing Quality Management and Process Improvement; Introduction of LibQUAL and Action Gap Surveys; Restructuring, Project Management, Assessment, and Strategic Planning 327 $aCurrent State of Quality in the LibrariesResults of the University of Arizona Libraries' Focus on Quality; The Future of Quality in the University of Arizona Libraries; Challenges; Conclusions; Chapter 4: Committed to Quality: Syracuse University Library's Program Management Center; Creating the Program Management Center; Gate and Security Alarm Project; Library Measures Data Repository; Conclusion; Chapter 5: Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey; Background; The Baldrige Criteria and Framework 327 $aBuilding a Culture Focused on Knowledge Sharing, Improvement, and ResultsRole Model Practices; ISO's Lab Liaison Program; Vision Implementation Project; ISO's Workforce Development and Performance Management Systems; Conclusion; Chapter 6: Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey; Introducing Organizational Performance Excellence, 2006-2009; Introducing the Baldrige Criteria for Performance Excellence, 2009-2010; The Self-Assessment, 2010-present; Conclusion: Integration, Communication, and Wider Engagement, 2012-Future 327 $aChapter 7: The Development of an Evaluation and Assessment Program for the Ontario Council of University LibrariesHistory of Evaluation and Assessment at OCUL; The Evaluation and Assessment Librarian; The Evaluation and Assessment Program; COUNTER Compliance and the Scholars Portal Usage Data Portal; A Second Iteration of MINES for Libraries at OCUL; The Serials Collection Overlap Tool: Facilitating Evidence-Based Collection Development; Conclusion; Chapter 8: Creating Analyst Positions in an Academic Library: The UC-San Diego Example 327 $aEvolution of the Analyst Position Model: The UCSD Libraries' Solution 330 $aSummarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services. 606 $aAcademic libraries$zUnited States$xEvaluation$vCase studies 606 $aResearch libraries$zUnited States$xEvaluation$vCase studies 606 $aPublic services (Libraries)$xEvaluation$vCase studies 606 $aLibraries$xQuality control$vCase studies 606 $aLibrary administration$zUnited States$vCase studies 606 $aLibrary administration$zCanada$vCase studies 615 0$aAcademic libraries$xEvaluation 615 0$aResearch libraries$xEvaluation 615 0$aPublic services (Libraries)$xEvaluation 615 0$aLibraries$xQuality control 615 0$aLibrary administration 615 0$aLibrary administration 676 $a025.5/87 702 $aMurphy$b Sarah Anne 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910827319403321 996 $aThe quality infrastructure$93974113 997 $aUNINA