LEADER 07027nam 2200757 450 001 9910826956703321 005 20200520144314.0 010 $a1-118-95855-1 010 $a1-118-95856-X 035 $a(CKB)2550000001349259 035 $a(EBL)1776337 035 $a(SSID)ssj0001333331 035 $a(PQKBManifestationID)12549850 035 $a(PQKBTitleCode)TC0001333331 035 $a(PQKBWorkID)11385922 035 $a(PQKB)11749081 035 $a(DLC) 2014021865 035 $a(Au-PeEL)EBL1776337 035 $a(CaPaEBR)ebr10925506 035 $a(CaONFJC)MIL640745 035 $a(OCoLC)890072068 035 $a(CaSebORM)9781118958551 035 $a(MiAaPQ)EBC1776337 035 $a(EXLCZ)992550000001349259 100 $a20140912h20152015 uy 0 101 0 $aeng 135 $aurunu||||| 181 $ctxt 182 $cc 183 $acr 200 10$aManaging and measuring performance in public and nonprofit organizations $ean integrated approach /$fTheodore H. Poister, Maria P. Aristigueta, Jeremy L. Hall 205 $a2nd ed. 210 1$aSan Francisco, California :$cJossey-Bass,$d2015. 210 4$dİ2015 215 $a1 online resource (482 p.) 300 $aRevised edition of Poister's Measuring performance in public and nonprofit organizations. 311 $a1-118-43905-8 311 $a1-322-09494-2 320 $aIncludes bibliographical references at the end of each chapters and indexes. 327 $aCover; Title page; Copyright page; Contents; Dedication; Preface; Acknowledgments; PART ONE: Introduction to Performance Measurement; CHAPTER ONE: Introduction to Performance Measurement and Management; Public Management, Performance Management, and Accountability; Performance Measurement and Performance Management Defined; Public Management and Performance Management; Performance Management and Accountability; Performance Management Institutionalization; Benefits of Performance Management; Challenges of Performance Management; Distinguishing Performance Management from Its Cousins 327 $aOutline of the Book References; CHAPTER TWO: Developing Effective Performance Management Systems; The Design and Implementation Process; Step One: Clarify the Purpose of the System; Step Two: Assess Organizational Readiness; Step Three: Identify External Stakeholders; Step Four: Organize the System Development Process; Step Five: Identify Key Purposes and Parameters for Initiating Performance Management; Step Six: Define the Components for the Performance Management System, Performance Criteria, and Use; Step Seven: Define, Evaluate, and Select Indicators 327 $aStep Eight: Develop Data Collection Procedures Step Nine: Specify System Design; Step Ten: Conduct a Pilot If Necessary; Step Eleven: Implement Full-Scale System; Step Twelve: Use, Modify, and Evaluate the System; Step Thirteen: Share the Results with Stakeholders; A Flexible Process; References; PART TWO: Methodological Elements of Performance Measurement; CHAPTER THREE: Developing a Performance Framework: Program Logic Models and Performance Measures; Program Logic; Program Logic Models; Outputs versus Outcomes; Diverse Logic Models; A Crisis Stabilization Unit 327 $aA Vocational Rehabilitation Program State Highway Safety Program: A Supraprogram Logic Model; The Sexually Transmitted Disease Prevention System; Performance Measures; Output Measures; Efficiency and Productivity Measures; Service Quality Measures; Outcome Measures; Cost-Effectiveness Measures; Customer Satisfaction Measures; System Productivity Measures; Resource Measures; Workload Measures; External and Other Environmental Measures; Needs Indicators; Integrated Sets of Performance Measures; Teen Mother Parenting Education Program; Canadian Pension Plan Disability Program 327 $aDeveloping Logic Models References; CHAPTER FOUR: Targeting Results: Clarifying Goals and Objectives; Mission, Goals, and Objectives; US Department of Health and Human Services; Goals, Objectives, and Program Logic; "SMART" Objectives; Performance Standards: Child Support Enforcement; Setting Targets; Service Standards; Programmatic versus Managerial Goals and Objectives; Public and Nonprofit Goal Structures; Goals, Objectives, and Measures; References; CHAPTER FIVE: Defining Performance Indicators; Operational Indicators; Raw Numbers; Averages; Percentages, Rates, and Ratios; Indexes 327 $aMixed Measures 330 $a"New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives"--$cProvided by publisher. 606 $aOrganizational effectiveness$xMeasurement 606 $aOrganizational effectiveness$xManagement 606 $aNonprofit organizations 606 $aPublic administration 615 0$aOrganizational effectiveness$xMeasurement. 615 0$aOrganizational effectiveness$xManagement. 615 0$aNonprofit organizations. 615 0$aPublic administration. 676 $a658.4/013 686 $aEDU011000$2bisacsh 700 $aPoister$b Theodore H.$01623928 702 $aAristigueta$b Maria Pilar$f1956- 702 $aHall$b Jeremy L. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910826956703321 996 $aManaging and measuring performance in public and nonprofit organizations$93958618 997 $aUNINA