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100   $a20150606d2015      fy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aGet along, get it done, get ahead $einterpersonal communication in the diverse workplace /$fGeraldine E. Hynes
205   $aFirst edition.
210  1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2015.
215   $a1 online resource (196 p.)
225 1 $aCorporate communication collection,$x2156-8170
300   $aDescription based upon print version of record.
311   $a1-63157-130-3 
311   $a1-63157-131-1 
320   $aIncludes bibliographical references (pages 169-174) and index.
327   $aPart 1. Communication cornerstones -- 1. Diversity appreciation -- 2. Cultural competence -- 3. The sequence for success -- Part 2. Get along -- 4. Strategies for finding out what's going on -- 5. Strategies for strengthening work relationships -- Part 3. Get it done -- 6. Strategies for communicating job expectations -- 7. Strategies for giving corrective feedback -- 8. Strategies for managing conflict -- 9. Strategies for detecting deception -- Part 4. Get ahead -- 10. Trends in the global work environment -- 11. Strategies for thriving in tomorrow's global workplace -- Appendix 1. Managerial communication competencies survey -- Appendix 2. Presentation rubric listener feedback about presentation -- Appendix 3. Work plan template -- Bibliography -- Index.
330 3 $aThis book goes beyond descriptions of culture-bound business practices or prescriptions for valuing diversity. Because intercultural dynamics take place in domestic as well as multinational companies, all business professionals must be competent in interpersonal communication. This practical approach presents techniques for managers to reduce diversity miscues, strategies to respond to uncomfortable conversations, and innovative ways to bridge cultural gaps. Managers will learn how to build rapport and promote constructive behaviors in a diverse work environment. The book also offers guidelines for communicating internally as well as with external stakeholders, including a section on how to develop employees' communication competencies through formal training.
410  0$aCorporate communication collection,.$x2156-8170
606   $aCommunication in management
606   $aIntercultural communication
610   $amanagerial communication
610   $adiversity
610   $ateams
610   $asupervisory communication
610   $ainterpersonal communication
610   $abusiness communication
610   $acultural competence
610   $atraining
615  0$aCommunication in management.
615  0$aIntercultural communication.
676   $a658.45
700   $aHynes$b Geraldine E.$01613372
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910826726503321
996   $aGet along, get it done, get ahead$93942630
997   $aUNINA