LEADER 05176nam 2200517 450 001 9910826491203321 005 20200520144314.0 010 $a1-119-32165-4 010 $a1-119-32163-8 035 $a(CKB)3710000001086735 035 $a(DLC) 2017021061 035 $a(Au-PeEL)EBL4817840 035 $a(CaPaEBR)ebr11357022 035 $a(CaONFJC)MIL997887 035 $a(OCoLC)975223336 035 $a(CaSebORM)9781119321620 035 $a(MiAaPQ)EBC4817840 035 $a(EXLCZ)993710000001086735 100 $a20170317h20172017 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 14$aThe employee experience advantage $ehow to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate /$fJacob Morgan ; foreword by Marshall Goldsmith 205 $a1st edition 210 1$aHoboken, New Jersey :$cWiley,$d2017. 210 4$dİ2017 215 $a1 online resource (307 pages) $ccolor illustrations, tables 300 $aIncludes index. 311 $a1-119-32162-X 320 $aIncludes bibliographical references and index. 327 $aAcknowledgements -- We all care about experience (introduction) -- The evolution of employee experience -- Utility -- Research on employee experience -- Employee experience drivers -- The reason for being and the three employee experience environments -- Reason for being -- The physical environment -- The technological environment -- The cultural environment -- The employee experience equation -- The nine types of organizations -- Employee experience distribution -- The business value of employee experience -- Business metrics and financial performance -- Building the experiential organization -- System 1 vs system 2 experiences -- The employee experience design loop -- The starbucks model of transparency -- Moments that matter or moments of impact -- Employee experience and moments that matter -- The employee experience pyramid -- What about the actual work? -- Who owns the employee experience? -- The role of employees -- Where to start -- Focus on what makes your company unique -- Growing vs grown-up companies -- A futurist's perspective -- Appendix. 330 $aResearch Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the #1 priority for business leaders around the world. Although everyone talks about employee experience nobody has really been able to explain concretely what it is and how to go about designing for it...until now. How can organizations truly create a place where employees want to show up to work versus need to show up to work? For decades the business world has focused on measuring employee engagement meanwhile global engagement scores remain at an all time low despite all the surveys and institutes that been springing up tackle this problem. Clearly something is not working. Employee engagement has become the short-term adrenaline shot that organizations turn to when they need to increase their engagement scores. Instead, we have to focus on designing employee experiences which is the long term organizational design that leads to engaged employees. This is the only long-term solution. Organizations have been stuck focusing on the cause instead of the effect. The cause is employee experience; the effect is an engaged workforce. Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work. Readers will learn: The trends shaping employee experience How to evaluate their own employee experience using the Employee Experience Score What the world's leading organizations are doing aro... 606 $aVocational qualifications 615 0$aVocational qualifications. 676 $a331.710973 700 $aMorgan$b Jacob$0740562 702 $aGoldsmith$b Marshall 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910826491203321 996 $aThe employee experience advantage$94073475 997 $aUNINA