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100   $a20121001d2013      uy         0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aConflict management for managers $eresolving workplace, client, and policy disputes /$fSusan S. Raines
205   $a1st ed.
210   $aSan Francisco $cJossey-Bass$dc2013
215   $a1 online resource (498 p.)
225 1 $aThe Jossey-Bass business & management series
300   $aDescription based upon print version of record.
311   $a0-470-93111-6 
320   $aIncludes bibliographical references and index.
327   $aConflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes.
330 0 $aConflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face.  Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external dis
410  0$aJossey-Bass business & management series.
606   $aConflict management
606   $aInterpersonal relations
606   $aPersonnel management$xPsychological aspects
606   $aCustomer relations
606   $aConflict management$vCase studies
615  0$aConflict management.
615  0$aInterpersonal relations.
615  0$aPersonnel management$xPsychological aspects.
615  0$aCustomer relations.
615  0$aConflict management
676   $a658.4/053
700   $aRaines$b Susan S$01709674
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910826352903321
996   $aConflict management for managers$94099634
997   $aUNINA