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010   $a1-119-55712-7
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100   $a20210220d2019      uy             0
101 0 $aeng
135   $aurcnu||||||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aLeadership and communication in dentistry $ea practical guide to your practice, your patients, and your self /$fJoseph P. Graskemper
210  1$aHoboken, NJ :$cWiley Blackwell,$d2019.
215   $a1 online resource (173 pages)
311   $a1-119-55721-6 
320   $aIncludes bibliographical references and index.
330   $a"This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry"--Provided by publisher.
606   $aDental offices$xManagement
606   $aCommunication in dentistry
615  0$aDental offices$xManagement.
615  0$aCommunication in dentistry.
676   $a617.60068
700   $aGraskemper$b Joseph P.$01615784
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910825877203321
996   $aLeadership and communication in dentistry$94098257
997   $aUNINA