LEADER 02455oam  2200481   450 
001 9910824197403321
005 20170523091616.0
010   $a1-283-40335-8
010   $a9786613403353
024 7 $a10.1515/9783598440120
035   $a(OCoLC)62777532
035   $a(MiFhGG)GVRL0SGX
035   $a(EXLCZ)991000000000220904
100   $a20050803d2005      uy             0
101 0 $aeng
135   $aurun|---uuuua
181   $ctxt
182   $cc
183   $acr
200 10$aDealing with an international clientele $ecommunications, diplomacy and etiquette /$fMeri Meredith
210   $aMu?nchen $cSaur$d2004
210  1$aMunchen, Germany :$cK.G. Saur,$d2005.
215   $a1 online resource (241 pages)
225 1 $aThe information services management series
300   $aDescription based upon print version of record.
311 0 $a3-598-24370-7 
311 0 $a3-598-44012-X 
320   $aIncludes bibliographical references and index.
327   $tFront matter --$tContents --$tAcknowledgments --$tIntroduction --$tChapter One. The Problem --$tChapter Two. Welcome --$tChapter Three. Respect --$tChapter Four. Speak Slowly and Distinctly --$tChapter Five. Communication --$tChapter Six. Etiquette --$tChapter Seven. Diplomacy --$tChapter Eight. Learning versus Teaching --$tChapter Nine. Cultures of the World, A-I --$tChapter Ten. Cultures of the World, J-W --$tBackmatter
330   $aThis book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result
410  0$aInformation services management.
606   $aCommunication, International
615  0$aCommunication, International.
676   $a025.52
676   $a303.482
686   $aAN 76000$2rvk
700   $aMeredith$b Meri$01657548
801  0$bMiFhGG
801  1$bMiFhGG
906   $aBOOK
912   $a9910824197403321
996   $aDealing with an international clientele$94011034
997   $aUNINA