LEADER 03443nam 2200421 450 001 9910823984403321 005 20220919215346.0 010 $a1-78017-584-1 035 $a(MiAaPQ)EBC6876792 035 $a(Au-PeEL)EBL6876792 035 $a(OCoLC)1295279965 035 $a(CKB)21048043000041 035 $a(CaSebORM)9781780175843 035 $a(EXLCZ)9921048043000041 100 $a20220919d2022 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe autonomous enterprise $epowered by AI /$fSarah Burnett 210 1$aEngland :$cBCS Learning & Development Limited,$d[2022] 210 4$d©2022 215 $a1 online resource (221 pages) 311 08$aPrint version: Burnett, Sarah The Autonomous Enterprise Swindon : BCS Learning & Development Limited,c2022 327 $aFront Cover -- Half-Title Page -- Bcs, The Chartered Institute For It -- Title Page -- Copyright Page -- Contents -- List of figures and tables -- Author -- Foreword by Professor Leslie Willcocks -- Acknowledgements -- Abbreviations -- Glossary -- Useful websites -- Preface -- PART 1: THE RISE OF THE AUTONOMOUS ENTERPRISE -- 1. INTRODUCTION AND OVERVIEW -- What is the autonomous enterprise and why we need to learn about it? -- The birth of the autonomous enterprise -- AI for innovation -- AI for efficiency -- Going from digital to phygital -- AI adoption -- Summary -- 2. WHAT YOU NEED TO KNOW ABOUT AI -- The evolution of AI and why it is rapidly advancing now -- Breaking it down: Making AI work for you -- Summary -- 3. AI FOR INNOVATION -- Applying AI to innovation in your business -- AI and creativity -- The AI fountain -- Summary -- 4. AI FOR EFFICIENCY -- Bringing AI for efficiency to life -- What is intelligent automation? -- The role of IA in business efficiency -- IA technologies -- Summary -- PART 2: CASE STUDIES -- 5. THE BIONIC CUSTOMER SERVICE AGENT AT SIEMENS GLOBAL BUSINESS SERVICES -- About Siemens Global Business Services -- The business context -- The bionic agent for service ticket processing -- Summary -- 6. RETAINING THE HUMAN TOUCH AT CALDERDALE COUNCIL -- Background -- About Calderdale Council -- The business context -- Introducing VIRA -- Summary -- 7. AI IMPROVING STROKE CARE AT THE ROYAL BERKSHIRE NHS FOUNDATION TRUST -- About RBFT -- The healthcare context -- Under the hood of the technology -- Summary -- 8. AI IN SALES OPTIMISATION AT WÄRTSILÄ -- About Wärtsilä -- The business context -- The sales optimisation solution -- Summary -- PART 3: THE SHAPE OF THINGS TO COME - THE AUTONOMOUS ENTERPRISE -- 9. THE AUTONOMOUS ENTERPRISE -- The start of the journey -- Autonomous enterprise definition. 327 $aTurning knowledge processes inside out -- The autonomous enterprise mindset -- The ongoing autonomous enterprise journey -- How things can go wrong -- Summary -- 10. AUTOMATION AND SOCIETY -- Jobs for humans -- Creation of new roles -- AI ethics -- Ethical technology -- AI for good -- Summary -- Afterword -- References -- Further reading -- Index. 606 $aArtificial intelligence 615 0$aArtificial intelligence. 676 $a658.0563 700 $aBurnett$b Sarah$01602899 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910823984403321 996 $aThe autonomous enterprise$93927030 997 $aUNINA