LEADER 04170nam 2200577 450 001 9910823863503321 005 20211005144302.0 010 $a1-78883-737-1 035 $a(CKB)4100000004836321 035 $a(Au-PeEL)EBL5434829 035 $a(CaPaEBR)ebr11584686 035 $a(OCoLC)1042318735 035 $a(CaSebORM)9781788837040 035 $a(MiAaPQ)EBC5434829 035 $a(PPN)233396799 035 $a(EXLCZ)994100000004836321 100 $a20180706d2018 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aLearning servicenow $eadministration and development on the NOW platform, for powerful IT automation. /$fTim Woodruff 205 $aSecond edition. 210 1$aBirmingham ;$aMumbai :$cPackt,$d2018. 215 $a1 online resource (xvi, 366 pages) $cill 300 $aIncludes index. 311 $a1-78883-704-5 330 $aIT service management automation at your fingertips About This Book Learn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary. What You Will Learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out In Detail This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization. It guides you through the process of building applications and understanding the underlying systems, to help you become a more effective ServiceNow/ITSM administrator and/or developer. 606 $aApplication software$xDevelopment 606 $aEnterprise resource planning 606 $aInformation technology$xManagement 606 $asoftware$9eng$2eurovoc 606 $acomputer applications$9eng$2eurovoc 606 $ainformation technology$9eng$2eurovoc 615 0$aApplication software$xDevelopment. 615 0$aEnterprise resource planning. 615 0$aInformation technology$xManagement. 615 7$asoftware 615 7$acomputer applications 615 7$ainformation technology 676 $a005.3 686 $aLRC IT-APP$2EP-CLASS 700 $aWoodruff$b Tim$01724139 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910823863503321 996 $aLearning servicenow$94125969 997 $aUNINA