LEADER 02948nam 2200721 450 001 9910823572603321 005 20221215203513.0 010 $a1-282-96014-8 010 $a9786612960147 010 $a1-4081-3491-8 010 $a1-4081-2810-1 035 $a(CKB)2670000000066285 035 $a(EBL)573331 035 $a(OCoLC)727647139 035 $a(SSID)ssj0000468290 035 $a(PQKBManifestationID)11287782 035 $a(PQKBTitleCode)TC0000468290 035 $a(PQKBWorkID)10498316 035 $a(PQKB)10532138 035 $a(MiAaPQ)EBC573331 035 $a(MiAaPQ)EBC1986695 035 $a(Au-PeEL)EBL1986695 035 $a(CaONFJC)MIL296014 035 $a(OCoLC)905985936 035 $a(MiAaPQ)EBC6627488 035 $a(Au-PeEL)EBL6627488 035 $a(OCoLC)1252425551 035 $a(NjHacI)992670000000066285 035 $a(BIP)028200072 035 $a(EXLCZ)992670000000066285 100 $a20220123d2010 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$aDeal with difficult people $ehow to cope with tricky situations in the workplace 205 $aRevised edition. 210 1$aLondon, England :$cA & C Black,$d[2010] 210 4$dİ2010 215 $a1 online resource (95 p.) 225 1 $aSteps to success 300 $aIncludes index. 311 $a1-4081-2809-8 320 $aIncludes bibliographical references and index. 327 $aCover Page; Title Page; Copyright Page; Table of Contents; 1 Handling office politics; 2 Coping with a difficult boss; 3 Dealing with bullying or harassment; 4 Dealing with discrimination against you; 5 Preventing discrimination; 6 Managing addictive behaviour; 7 Managing poor performance; 8 Thinking around problems; Where to find more help 330 $aWhile we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so. This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues, from how to defuse tense situations, to where to turn if y 410 0$aSteps to success (London, England) 606 $aProblem employees 610 $aInterpersonal Conflict 610 $aConflict Management 610 $aPsychology, Industrial 610 $aPsychology 615 0$aProblem employees. 676 $a658.3045 712 02$aA & C Black, 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910823572603321 996 $aDeal with difficult people$94043858 997 $aUNINA