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001 9910823090103321
005 20200520144314.0
010   $a0-85199-044-4
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035   $a(OCoLC)567845555
035   $a(CaPaEBR)ebrary10073615
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035   $a(EXLCZ)991000000000395952
100   $a20040826d2004      uy         0
101 0 $aeng
135   $aurcn|||||||||
181   $ctxt
182   $cc
183   $acr
200 10$aImproving tourism and hospitality services /$fEric Laws
205   $a1st ed.
210   $aCambridge, MA $cCabi Pub.$d2004
215   $a1 online resource (221 p.) 
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a0-85199-995-6 
320   $aIncludes bibliographical references and index.
327   $aIntro -- Contents -- Figures -- Tables -- Case Studies -- Acknowledgements -- Introduction -- 1 Service quality in tourism and hospitality -- 2 Tourism and hospitality service quality research -- 3 Analysing service experiences in tourism and hospitality -- 4 Tourism and hospitality service delivery systems -- 5 Service quality and tourist satisfaction -- 6 Marketing tourism and hospitality services -- 7 Improving tourism and hospitality service systems -- 8 The management of tourism and hospitality organizations -- Appendix: Slides for a management development workshop -- Bibliography -- Index.
606   $aConsumer satisfaction
606   $aHospitality industry
606   $aTourism
615  0$aConsumer satisfaction.
615  0$aHospitality industry.
615  0$aTourism.
676   $a910/.68
700   $aLaws$b Eric$f1945-$0151282
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910823090103321
996   $aImproving tourism and hospitality services$93999267
997   $aUNINA