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100   $a19940519d1995      uy         0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aPreventing workplace violence $epositive management strategies /$fMarianne Minor
210   $aMenlo Park, Calif. $cCrisp Publications$dc1995
215   $a1 online resource (102 p.)
225 1 $aA fifty-minute series book
300   $aOn cover: Providing a safe work environment.
311   $a1-56052-258-5 
327   $a""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""ABOUT THE SERIES""; ""DISCLAIMER""; ""CONTENTS""; ""ACKNOWLEDGMENTS""; ""About the Cover""; ""INTRODUCTION""; ""SECTION I Understanding Violence in the Workplace""; ""DEFINITION OF WORKPLACE VIOLENCE""; ""FACTS ABOUT WORKPLACE VIOLENCE""; ""FACTORS LINKED WITH INCREASED WORKPLACE VIOLENCE""; ""IDENTIFYING POTENTIALLY VIOLENT EMPLOYEES""; ""PROFILE OF A POTENTIALLY VIOLENT EMPLOYEE""; ""ASSESSING WARNING SIGNS""; ""AGGRAVATING FACTORS""; ""IS YOUR ORGANIZATION PREPARED?""; ""SECTION II Violence Prevention Strategies""
327   $a""PREVENTING CRITICAL INCIDENTS IS CRUCIAL""""BEING PREPARED CAN MAKE A DIFFERENCE""; ""The Role of Managers""; ""Mistakes Managers Make in Assessing Violence Issues""; ""ARE YOU AN EFFECTIVE CRISIS MANAGER?""; ""THE ELEMENTS OF PREVENTION""; ""YOUR CRISIS MANAGEMENT TEAM""; ""MOBILIZE PROFESSIONAL ADVISORS""; ""Acquiring Professional Help""; ""Employee Assistance Programs""; ""Assessment Professionals""; ""Legal Assistance""; ""CREATE A CRISIS MANAGEMENT PLAN""; ""ESTABLISH A VIOLENCE-PREVENTION POLICY""; ""KNOW YOUR EMPLOYMENT LAWS""; ""A Word About Employment Laws""
327   $a""USE PROPER EMPLOYEE-SELECTION TECHNIQUES""""Hiring Practices Assessment""; ""RECOGNIZE SIGNS OF TROUBLE""; ""PROVIDE COACHING OR COUNSELLING""; ""Definitions""; ""Work Situations That May Require Coaching""; ""Work Situations That May Require Counseling""; ""Providing Effective Feedback""; ""HOW TO GIVE EFFECTIVE FEEDBACK""; ""POSITIVE FEEDBACK COMES IN MANY FORMS""; ""Kinds of Reinforcement""; ""Guidelines for Successful Coaching""; ""Guidelines for Successful Counseling""; ""NOW WHAT? WHEN COACHING AND COUNSELING FAIL""; ""TAKE DISCIPLINARY ACTION""; ""Definition""
327   $a""Required Steps in Disciplinary Action""""TERMINATION""; ""MY ACTION PLAN""; ""SECTION III Crisis Management""; ""RECOGNIZE AND MOBILIZE""; ""WHAT TO DO DURING A CRISIS""; ""TEN PITFALLS TO AVOID DURING A CRITICAL INCIDENT""; ""TIPS ON NONVERBAL COMMUNICATION""; ""HELPING EMPLOYEES GET THROUGH THE TRAUMA""; ""FACTS YOU SHOULD KNOW ABOUT TRAUMA""; ""EMPLOYEE TRAUMA CHECKLIST""; ""WHAT TO DO AFTER A CRITICAL INCIDENT""; ""Address your Employeesa??? Reactions""; ""Address Your Managersa??? Concerns""; ""Gather Professional Support""; ""Arrange for Proper Communication""
327   $a""Other Resources""
410  0$aFifty-Minute series.
606   $aViolence in the workplace$xPrevention
606   $aEmployee crimes$xPrevention
615  0$aViolence in the workplace$xPrevention.
615  0$aEmployee crimes$xPrevention.
676   $a658.4/73
700   $aMinor$b Marianne$01677574
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910822932403321
996   $aPreventing workplace violence$94044576
997   $aUNINA