LEADER 02484oam  2200541   450 
001 9910822868303321
005 20170523091616.0
010   $a1-283-40348-X
010   $a9786613403483
010   $a3-598-44028-6
024 7 $a10.1515/9783598440281
035   $a(OCoLC)643557872
035   $a(MiFhGG)GVRL2ERO
035   $a(EXLCZ)991000000000698047
100   $a20071101d2007      uy             0
101 0 $aeng
135   $aurun|---uuuua
181   $ctxt
182   $cc
183   $acr
200 10$aMeasuring quality $eperformance measurement in libraries /$fRoswitha Poll, Peter te Boekhorst
205   $a2nd rev. ed.
210   $aMu?nchen $cK.G. Saur$d2007
210  1$aMunchen, Germany :$cK.G. Saur,$d2007.
215   $a1 online resource (269 pages) $cillustrations
225 1 $aIFLA publications,$x0344-6891 ;$v127
300   $aDescription based upon print version of record.
311   $a3-598-22033-2 
320   $aIncludes bibliographical references (p. 263-267).
327   $tFrontmatter --$tCONTENTS --$tPREFACE --$t1. The role of performance indicators in quality management --$t2. Indicators of impact or outcome --$t3. Overview of the indicators --$t4. Description of the indicators --$t5. List of indicators --$tBackmatter
330   $aThe first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library
410  0$aIFLA publications ;$v127.
606   $aAcademic libraries$xEvaluation
606   $aPublic libraries$xEvaluation
606   $aLibraries$xEvaluation
610   $aLibraries
615  0$aAcademic libraries$xEvaluation.
615  0$aPublic libraries$xEvaluation.
615  0$aLibraries$xEvaluation.
676   $a027.7
700   $aPoll$b Roswitha$0801777
702   $aBoekhorst$b Peter te$f1957-
801  0$bMiFhGG
801  1$bMiFhGG
906   $aBOOK
912   $a9910822868303321
996   $aMeasuring quality$93869980
997   $aUNINA