LEADER 04858nam 2200685Ia 450 001 9910822263903321 005 20200520144314.0 010 $a1-136-37512-0 010 $a1-281-05165-9 010 $a9786611051655 010 $a1-4175-0773-X 010 $a0-08-047984-7 035 $a(CKB)111090529103750 035 $a(EBL)294299 035 $a(OCoLC)173220206 035 $a(SSID)ssj0000216156 035 $a(PQKBManifestationID)11199425 035 $a(PQKBTitleCode)TC0000216156 035 $a(PQKBWorkID)10194620 035 $a(PQKB)11671775 035 $a(Au-PeEL)EBL294299 035 $a(CaPaEBR)ebr10186087 035 $a(CaONFJC)MIL105165 035 $a(MiAaPQ)EBC294299 035 $a(EXLCZ)99111090529103750 100 $a20030408d2003 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aOrganization behaviour for leisure services /$fConrad Lashley and Darren Lee-Ross 205 $a1st ed. 210 $aOxford ;$aBoston $cButterworth-Heinemann$dc2003 215 $a1 online resource (274 p.) 300 $aDescription based upon print version of record. 311 $a1-138-14352-9 311 $a0-7506-5782-0 320 $aIncludes bibliographical references (p. [239]-248) and index. 327 $aFront Cover; Organization Behaviour for Leisure Services; Copyright Page; Contents; List of figures; List of tables; Acknowledgements; Introduction; Understanding leisure; Services and service organizations; Organizational behaviour; Reflective practitioners; 1. Hospitality, leisure and tourism services and organizational behaviour; Understanding organization behaviour; Describing organizations; The service context; Employment practice; Conclusion; 2. Organizational structure and design; Organizational structure: what does it mean?; Organizational extremes 327 $aBasic principles of structure and designConclusion; 3. Organizational politics: legitimacy and opposition; What does 'politics' mean in an organizational context?; Opposition within organizations; Conclusion; 4. Individuals in organizations: personality, perceptions and learning; What is individual behaviour?; Personality; What is perception?; Learning; Conclusion; 5. Individuals in organizations: attitudes, behaviour and motivation; Values, beliefs, attitudes and behaviour; What is motivation?; Job characteristics theory; Conclusion; 6. Emotions in leisure service organizations 327 $aThe emotional organizationEmotional labour; Emotions and employment practice; Conclusion; 7. Groups, leadership and power; Groups in organizations; Working in teams; Leadership; Sources of leadership power; Conclusion; 8. Organizational culture: context for leisure services; Understanding culture; Organizational culture; Organizational subcultures; Conclusion; 9. The empowered leisure service organization; Empowerment: what does it mean?; Relational empowerment; The psychology of empowerment; Conclusion; 10. Effective communication in leisure service organizations 327 $aEffective communication: what does it mean?Communication flows in leisure service organizations; Effective communication in leisure service organizations; The importance of line manager communications; Communication and leisure service organization performance; Conclusion; 11. Diversity management in organizations; Discrimination in the workplace; Increasing workplace diversity; Celebrating diversity; The social psychology of togetherness; Conclusion; 12. Management practice in leisure service organizations; What do managers actually do?; Management levels; Management skills 327 $aUnique characteristics?Conclusion; References; Index 330 $aOrganization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action.Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesse 606 $aLeisure industry$zUnited States 606 $aOrganizational behavior$zUnited States 615 0$aLeisure industry 615 0$aOrganizational behavior 676 $a790.0973 676 $a790/.0973 21 700 $aLashley$b Conrad$0714534 701 $aLee-Ross$b Darren$0771001 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910822263903321 996 $aOrganization behaviour for leisure services$91573318 997 $aUNINA