LEADER 05015nam 2200865 450 001 9910822142603321 005 20230125183938.0 010 $a1-63157-657-7 035 $a(CKB)3710000001026042 035 $a(BEP)4790176 035 $a(OCoLC)971543480 035 $a(CaBNVSL)swl00407083 035 $a(Au-PeEL)EBL4790176 035 $a(CaPaEBR)ebr11332749 035 $a(CaONFJC)MIL988888 035 $a(OCoLC)970636089 035 $a(CaSebORM)9781631576577 035 $a(MiAaPQ)EBC4790176 035 $a(EXLCZ)993710000001026042 100 $a20170202d2017 fy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aEssential communications skills for managers$hVolume II$iA practical guide for communicating effectively with all people in all situations /$fWalter St. John, Ben Haskell 205 $aFirst edition. 210 1$aNew York, New York (222 East 46th Street, New York, NY 10017) :$cBusiness Expert Press,$d2017. 215 $a1 online resource (x, 216 pages) 225 1 $aCorporate communication collection,$x2156-8170 300 $aIncludes index. 311 $a1-63157-656-9 327 $aSection 1. Topic 1. Sending effective messages -- Section 2. The four methods of communicating -- Topic 2. Tips for speaking effectively -- Topic 3. Delivering your speech -- Topic 4. Presiding over the question and answer period -- Topic 5. Overcoming speaker anxiety -- Topic 6. Introducing guest speakers properly -- Topic 7. Tips for listening effectively -- Topic 8. Using and interpreting body language -- Topic 9. Tips for writing effectively -- Topic 10. E-mail: do's and don'ts -- Topic 11. Editing techniques -- Topic 12. Proofreading methods -- Topic 13. Tips for reading effectively -- Section 3. Planning and conducting productive meetings -- Topic 14. Planning a meeting -- Topic 15. Conducting a meeting -- Topic 16. Contributing as a meeting participant -- Topic 17. Holding better one-on-one meetings -- Topic 18. Improving video and teleconferencing -- Section 4. Communicating skills for dealing with special situations -- Topic 19. Interviewing job applicants -- Topic 20. Orientating new employees -- Topic 21. Training people for the job -- Topic 22. Developing performance objectives, standards, and priorities of an organization -- Topic 23. Creating and agreeing on job descriptions -- Topic 24. Negotiating one-on-one -- Topic 25. Compromising to reach agreement -- Topic 26. Evaluating employee performance -- Topic 27. Coaching employees to improve performance -- Topic 28. Writing impressive news releases -- Topic 29. Communicating clearly with a diverse group of employees -- Topic 30. Communicating effectively with male and female employees -- Topic 31. Using sex fair language -- Section 5. Topic 32. Communicating attitudes and techniques for coping competently with difficult employees -- Index. 330 3 $aThe purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do." 410 0$aCorporate communication collection.$x2156-8170 606 $aCommunication in management 610 $aReading Tips 610 $aPersuasive Communication 610 $aManagerial Communications 610 $aManagement Skills 610 $aManagerial Performance 610 $aListening Tips 610 $aGender-Neutral 610 $aDiversity Communication 610 $aConflict Resolution 610 $aCommunication Skills 610 $aCommunication Reference Guide for Managers 610 $aCommunication Mistakes 610 $aCommunication Guide for Managers 610 $aCommunication Fundamentals 610 $aCommunication Effectiveness for Managers 610 $aCommunicating under Stress 610 $aCommunicating Strategies 610 $aCommunication 610 $aCommunicating with Employees 610 $aCommunicating in the Workplace 610 $aCommunicating in a Crisis 610 $aCommunicating for Managers 610 $aCommunicating Effectively 610 $aWriting Tips 610 $aWorkplace Communications 610 $aWorkplace Situations 610 $aSpeechmaking 610 $aSpeaking Confidently 615 0$aCommunication in management. 676 $a658.45 700 $aSt. John$b Walter$01595048 702 $aHaskell$b Ben 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910822142603321 996 $aEssential communications skills for managers$93915828 997 $aUNINA