LEADER 02818nam 2200709Ia 450 001 9910821987103321 005 20240404175918.0 010 $a1-134-63200-2 010 $a1-280-33081-3 010 $a9786610330812 010 $a0-203-25714-6 010 $a0-203-02999-2 035 $a(CKB)1000000000252416 035 $a(EBL)169300 035 $a(OCoLC)437078126 035 $a(SSID)ssj0000282540 035 $a(PQKBManifestationID)11194849 035 $a(PQKBTitleCode)TC0000282540 035 $a(PQKBWorkID)10317426 035 $a(PQKB)10342195 035 $a(SSID)ssj0000216123 035 $a(PQKBManifestationID)11190225 035 $a(PQKBTitleCode)TC0000216123 035 $a(PQKBWorkID)10196603 035 $a(PQKB)11453320 035 $a(MiAaPQ)EBC169300 035 $a(Au-PeEL)EBL169300 035 $a(CaPaEBR)ebr10054615 035 $a(CaONFJC)MIL33081 035 $a(EXLCZ)991000000000252416 100 $a19990616d2000 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aOrganisational change and retail finance $ean ethnographic perspective /$fRichard Harper, Dave Randall, and Mark Rouncefield 205 $a1st ed. 210 $aLondon ;$aNew York $cRoutledge$d2000 215 $a1 online resource (198 p.) 225 1 $aRoutledge international studies in money and banking ;$v8 300 $aDescription based upon print version of record. 311 $a0-415-20264-7 320 $aIncludes bibliographical references (p. [165]-178) and index. 327 $aBook Cover; Title; Copyright; Contents 330 $aFinancial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, both in terms of helping better understanding and redraw work processes and through providing more accurate and flexible understanding of the role technology plays. It places the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, partici 410 0$aRoutledge international studies in money and banking ;$v8. 606 $aBank management 606 $aBank management$zGreat Britain 615 0$aBank management. 615 0$aBank management 676 $a332.1/068 700 $aHarper$b Richard$0855426 701 $aRandall$b Dave$0855427 701 $aRouncefield$b Mark$01654158 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910821987103321 996 $aOrganisational change and retail finance$94005819 997 $aUNINA